Feel Free to...
Frequently Asked Questions
Below are answers to some frequently asked questions. Please look here first for
answers to any questions you may have. If your question isn't answered
sufficiently in this section, feel free to
email me and I'll be
more than happy to help out.
Table of Contents
How do I order?
Are you still taking orders, or is this site ancient?
If you would like to use PayPal, you must be a US buyer and you must do so by emailing me so that I can send you a funds request. You can pay using your PayPal balance or a Visa, MasterCard, American Express, or Discover credit/debit card processed through PayPal. Please note that for security reasons, I will ONLY ship to your PayPal confirmed delivery address. Please check that it is accurate and up-to-date before paying, as I cannot make any exceptions to this policy under any circumstances. If you need your order shipped to an address different from your confirmed PayPal delivery address, you must pay by Western Union or money order/cashier's check/cash instead.
I do not accept personal checks, bank wire transfers, or other payment forms not listed above. I currently don't have the extra time in my schedule to accommodate the processing of additional payment forms; doing so would slow down the processing time of all orders. I am only one person and this web site is my part-time hobby. I want to make sure every individual experiences a prompt and smooth transaction, and it would take me too long to sort out all the hassles associated with other payment forms. My apologies for any inconvenience.
Why do you only accept PayPal from US buyers?
For international buyers looking for a convenient way to make an instant payment, consider a Western Union money transfer. You can pay online through their web site or at a Western Union location near you, and the funds will be available for me to pick up within minutes. All you need is my name and address, and in return I will need the 10-digit Money Transfer Control Number (MTCN) that Western Union gives you upon payment (they use this number to identify the transaction), and the name/address you used to pay in order to pick up your payment at my local Western Union location. I will pick up your payment within 24 hours of receiving the MTCN and name/address.
How do I know I can trust you to send my order?
If you are mailing in your payment and are looking for some added security against loss of mail, I would suggest getting a Certificate of Mailing (available for $1.40) from the post office at the time of mailing. The COM serves as proof that your letter was presented for mailing at the post office. If for some reason I never receive your payment, simply send me a copy of the COM (by email as a jpeg image, or regular mail) and I will ship your order anyway. And if your order fails to arrive and the tracking information does not show the package as delivered, just let me know and I will send out another one. This is based on the honor system, and I believe that everyone has been honest with me in these situations. So far I have only had to do this a couple times over many years as lost mail is quite rare. I am happy to continue using this policy, but if I find that people are abusing it to get free items, I will be forced to change it.
Do you combine shipping and handling if I order more than one set?
Can you ship to (my country)?
How long before you ship my order?
How do I track my order?
If you are outside the US, please note that USPS often does not update international in-transit tracking or delivery status. Due to unreliable international tracking, I will replace any international shipment presumed to be lost in the mail if the tracking info does not show that it was delivered. In the very rare case that your order fails to arrive, just let me know and I will ship it again.
What's your return policy? Can I get a refund if Iím not satisfied?
Regarding issues with the discs themselves, all discs are checked to be in perfect working condition before they are shipped, but in the unlikely event that any disc is damaged during shipping or not functioning properly, you may return the faulty disc(s) and I will replace them for free. Due to the nature of these discs (in that they can be copied relatively easily) and the fact that the price you pay is for time and materials, I do not issue refunds, only replacements. This is why it is important to read and make sure you understand all the information I have provided about the product before ordering. Though it is unlikely you will have any issues with my discs as DVD-R is compatible with about 94% of all DVD players, please do a search on VideoHelp's web site to make sure your DVD player will be able to play DVD-R before you order.
If you do have any problems with the discs or need a replacement, I'm always available to help out and answer any questions you may have.
What is a DVD-R?
How do I know if Iíll be able to play a DVD-R?
To play a DVD-R on your computer, you will need a DVD-ROM drive and appropriate DVD-viewing software like Media Player Classic, WinDVD or PowerDVD. If you can play commercial DVDs on your computer, you will be able to play my DVDs.
Will the DVD-Rs work in (my country)?
Can I play a DVD-R on my game system (PlayStation, Xbox, etc.)?
How do I play a DVD-R on my DVD player?
How do I play a DVD-R on my computer?
Where can I get software for viewing the discs on
Why are some of your sets incomplete, and when will you have all of the
What is the quality of (that set)?
Again, please keep in mind that the cartoons on this site are fan-made and thus they are not official commercial products of flawless quality. I do my very best to achieve the best quality I can, but in most cases they will not look as good as DVDs you would buy in a store because I rarely have perfect sources to work with.
Do your discs come with cases and cover art?
Are there labels/artwork directly on the discs?
Do you accept trades?
I really want (that set), but I canít afford the price. What can I do?
Nevertheless, my goal is to share all of these nostalgic series with fellow fans who have no access to them any other way. If the price is an issue, there are a few possibilities. Do you have any 80's/90's era shows already in your collection? If you have something I'm looking for, we may be able to work out a trade, even if you don't have the equipment to make copies. In fact I prefer just to borrow original recordings as my equipment is able to achieve maximum quality from sources that are not copies. See my wanted list for further information. If a trade doesn't work, I am flexible with my prices for those in financial hardship situations. If you ask me for a discount due to inability to pay my asking price, I will try to work something out as I don't want to deprive anyone of these shows.
Why shouldn't I buy fan-made cartoon sets from auction sites like eBay,
iOffer, Sell.com, etc.?
These sellers' only purpose in selling cartoon sets is to make an easy profit as quickly and cheaply as possible. They do no more than buy up previously available fan-made sets, usually from the same site they afterwards sell them on, spend a few minutes making exact copies of them on their computer with a simple program, burn them again onto whatever low quality DVD media is cheapest, then resell the same discs they just bought. Many times they don't so much as watch the DVDs themselves, or they would notice obvious problems like corrupt files before they turned around to sell them. More often though, they simply disregard the obvious flaws in their sets and pass the problem onto their buyers without warning them, and ignore all attempted contact after being paid.
I have found time and time again that these sellers have no pride in preserving cartoons. It's not their own lovingly crafted work that they are putting out there, so they care very little what a far cry their actual product is from what they claim it to be. It's probably true that some of these sellers used to enjoy watching these shows as children too; I've seen plenty of listings from sellers who claim to be passionate about what they do and boast the quality of their products. But the seller suddenly becomes a different person completely when I receive a poor product (if I receive anything at all), and even poorer service. Whether the shows used to mean something to them in childhood, it seems the only thing they value about the shows as adults is their profit potential. It's a sad thing when such sentimental relics of childhood are reduced to dollars and cents. And sellers like that are doing more than ripping off the people who buy from them; they are in fact hurting the continuing efforts of true fans who want to see these cartoons preserved properly and treated with respect.
This is where people like me come in, who care about the actual shows and the real people who just want to see them again. I don't make these sets with thoughts of final profits in my mind. Otherwise I wouldn't be spending hours of each and every day I live and invested thousands Ė yes, thousands Ė of dollars from my own pocket in order to bring these shows back to life for fans to enjoy. The only reason my prices are a little higher than auction sellers is because their only expenses are media and shipping, while they take the rest as pure profit. I, on the other hand, use only top quality DVD media and materials, and do every ounce of the work towards putting the cartoons on DVD myself, including hunting down rare episodes on tape, capturing, editing, digitally restoring audio/video, encoding, authoring to DVD with my own menus, and making my own DVD cover art. There are a lot of costs and much time involved because I don't simply take preexisting DVD sets and copy them, I make them from scratch.
I care deeply about what I do, and for that reason, I do it right. I make quality sets. These shows are like my childhood friends, as they are for many others who grew up with them as well, and their memories deserve to be treated with love and respect. I also take great pride in making sure every person who orders from me is thrilled with their experience. I realize that my buyers are my peers, and think about how amazing it is that we were all sitting down cozily in front of our TVs so many years ago watching the same shows and creating the same fond memories. That has meaning to me, more so than how much I can profit monetarily from innocent childhood nostalgia. Auction sellers have clearly lost sight of that meaning and are doing more harm than good.
So use extreme caution if you must buy any fan-made DVD set from an auction site, and please, if you see any of my sets on an online store/auction site, or anywhere else other than right here, report it to that site to have it removed, direct the seller to this page, or let me know about it. The money these sellers make just goes right into their pocket and they don't care what happens to the shows after that. But the people who order from this web site are making it possible for me to continue this hobby and make even more rare sets. The profit I make goes right back into the production of new sets, so if I am not the one being paid for my own work, I can no longer fund my hobby and these cartoons could be lost forever.
Can I resell your cartoon sets on eBay, iOffer, Sell.com, or
upload them onto the internet?
If any of you have had experience buying cartoons from auction sellers, you know that I'm not making any of this up. I receive emails all the time from people who bought different sets from auction sites before finding me, and they described appallingly misrepresented products with no seller communication after the fact.
To further discourage auction selling, I should also note that selling fan-made sets is considered bootlegging on most auction sites and is against their policies, even if no commercial version exists. Therefore, most people get kicked off of those sites when they are caught doing it. And if I happen to see anyone selling my sets, I will report them. I have had to do this a few times in the past, so yes, if you redistribute my work, I will find out and I will do everything in my power to put an end to it. I do this on behalf of every single fan out there who has less chance of getting an old show back that they dearly miss simply because of a single person's greed.
It's especially violating on a personal level when I find a seller who pretends to be me, using my images and text in their listings. I put my self into not only my sets, but also into my web site. I created and composed 100% of the images and text on my site myself, and I take pride in their quality. Likewise, I have very specific quality standards that I want people to be able to trust from my sets. So when I get emails from people confused about whether some seller on an auction site is me or not, it feels like my identity has been stolen and that I've let down the people who unknowingly bought the inferior copied set thinking it was an authentic Stuff I Like set. Auction sellers who mislead buyers in such a way damage my reputation as an honest individual, and further hurt my cause as a result. So if you really do care about the fate of these cartoons, which you probably do if you're browsing this cartoon preservation site, you will understand and not try to resell my sets in the first place.
In the case of ripping my files and uploading them to free video sites like Youtube or sharing them via peer-to-peer programs like BitTorrent, this is harmful in basically the same way as reselling them. It may seem like you're doing a selfless deed by providing a free method for anyone to watch these cartoons, but keep in mind: you are still not the one who put all the time, money, and work into those files you're sharing, so they are still not your files to share. Maybe you don't feel bad sharing more widely known movies owned by multimillion dollar companies, because you figure they can easily afford whatever small loss comes from a few friends sharing their products over the internet rather than each of them buying their own individual product. But for me, someone who runs this site as a small-scale hobby with relatively few orders, other people giving away my work for free instead of allowing me to be compensated for it is the difference between me continuing or having to quit.
The only reason I can continue to make more sets is because this hobby funds itself. If I'm not paid for my work, I literally cannot do this anymore. The reason I charge money for my sets and refuse to let anyone else distribute them isn't because I'm greedy and want to create a monopoly. As I state here in my FAQ and as many of you know first hand, I am even happy to give discounts so no one is deprived of their childhood nostalgia simply because they can't afford very much. I'd even love to be able to give away my sets for free, but the bottom line is, I can't afford to. So I would appreciate everyone's support so I can continue doing what I love, and what many fans of these shows have expressed to me their gratitude for.