Ok, so here's a few policy and procedure things that customers/tenants need to know...sorry for length but these items are important.
- Capacity of units : The normal maximum capacity of each unit is listed on the main page of this site, and is based on conventional beds available. Children younger than age 4 who typically sleep in a (tenant supplied) portable crib or similar, may be, at owner's discretion, exempted from this policy. Infants less than a year old are NOT counted for capacity purposes. Overnight guests using sleeping bags (and/or sofas) are normally NEVER permitted, but in special rare cases, with proper pre-notification to owner, might be allowed under exceptional circumstances. Any persons allowed under this special case are not subject to the penalty rate in prior section but may be charged at double the normal rate for age class.
- Check-in : There is no formal check-in process here! The only request I make is that when you arrive, that prior to any moving in, you notify me that you've arrived and check with me to make sure unit is ready and so I can notify you of any issues, ok? This applies especially to new customers or anyone who arrives prior to 4:30 p.m. official check-in time. If you're arriving after 7:20 p.m. on most Friday's during July/August, I'll be heading to the Chatham Band concert so I'll "leave the light on" for you.
- Vehicle parking : Each unit has room for a maximum of THREE vehicles of which one is intended as a temporary guest spot. On occasion, there may be room elsewhere on property for an additional fourth vehicle but that cannot be guaranteed as it depends on vehicles from other units. Park in designated locations only and so as to not block golf cart paths. Some locations that appear to be parking spots are not and should not be used as such. Other locations may be used while checking in/out but not on regular basis. If in doubt, please ASK!
- Noise : Please remember that South Chatham is usually very quiet at night, and noise thus can be heard at greater distances, so be kind to other tenants and keep it down as much as possible, especially after 10 p.m. Should any other tenants be bothering you with noise levels, please notify owner A.S.A.P., and if noise is due to neighboring properties, please feel free to contact the Chatham Police at 508-945-1213 (non-emergency nbr).
- Wildlife : You may likely encounter or see a variety of wildlife while at PFS. While some may appear friendly, please use common sense, especially with those who may carry diseases or may bite, such as foxes, raccoons, skunks or squirrels. Thus, do NOT FEED any of these! Feeding of small birds or rabbits is encouraged. Feeding of chipmunks can be acceptable, within reason. Also, please do not harass or disturb wildlife unless they are causing you a problem.
- 911 : Should you need to call 911 from your cell phone while here, be aware that your call will be handled first by the State Police, and then transferred to county/local dispatch so you may need to repeat info more than once. Let them know you're in South Chatham at John Hallgren's cottages at 259 Pleasant St and which unit. EMS response is usually 8+ min because they are coming from downtown Chatham.
- CLEANING : Unlike many other rentals on the Cape, there is no excessive ($100+) cleaning deposit or fee! Why? Because the tenant is expected to leave the unit in as close to the same condition as they received it as possible, with some exceptions. This means tenant should, at minimum: Return furniture/items to their proper locations, have the dishes/silverware done and put away; make beds as they were; vacuum any excess amount of pine needles/dirt on floor, etc. A checklist is provided to assist in this process, and is now not applicable in many items due to change in who does the cleaning, but the "Golden Rule" still applies here! Remember also that if you're paying for cleaning crew, you don't need to do the tasks they will do. So...if you're not sure what to do or not do, just ask. And should something be missed when you arrive doesn't mean you can ignore it when you leave, but it should be reported when noticed. Mistakes happen, and may be more likely now due to owner's vision limitations, but cannot be used as reason for declining to use/pay for cleaning service.
Starting in 2008 and due to medical issues and customer demand, owner now has Laiza's Cleaning Service to assist him, but at a negotiated rate thus reducing overhead so the savings are passed on to you! Charges vary, based on unit, from $45 to $80 in 2019 for this service. Laiza's crew does the vacuuming, mopping, dusting, sweeping, cleaning of bathroom and major items in the kitchen, etc. but they do NOT do everything so tenant still must do some tasks in return for this lower fee. The appropriate cost for this service will be added to your balance due, but payment for cleaning MUST be made DIRECTLY to Laiza Oliveira due to MA STR tax issue.
Use of this mandatory cleaning service may be waived in some special cases, such as: When you are the last tenant for the season; When other members of your family are the new tenants; When there is a minimum of two full days unoccupied before new tenants arrive, etc. In all other cases, Laiza will be hired/retained to verify that unit is cleaned to the basic standards for a turnover.
Tenant assumes all responsibility for having unit vacated and all tenant tasks completed by 10:30 a.m. at latest when leaving on Friday, unless special arrangements have been made with owner prior to Friday.
NOTE: Any unit which requires more than 1.5 hrs of work by owner (in addition to any time spent by cleaning crew) to clean/restore it back to "move in" status may be charged/billed an "Excessive cleaning" fee of $25 for the first hour or portion thereof and $50 per hour for any additional hours or portion thereof. You will be notified via email/phone if this situation occurs and it will affect your status to return as tenants in future. This fee was added in June 2014 to encourage tenants to properly maintain/clean/restore units prior to departure.
Also, leftover and usable food items should not be discarded in trash when leaving as it encourages wildlife to make a big mess, makes the trash handling more of a stink/chore and is just a waste. Please leave whatever you don't want in an organized manner (in shopping bag, etc.) in the refrigerator or on counter as appropriate. Meat products especially attract raccoons and skunks and we both don't want that, right?
Other things that are unique to Pleasant Forest Shores:
- Trash handling : Garbage cans for each unit are provided. Owner collects and transports trash and recyclables to disposal area on most Tuesdays and Saturdays, using his personal vehicle, so please insure that bags are properly sealed and not leaking. This also helps keep wildlife out of the cans. Plastic bag liners in cans are for backup purposes, so all trash should be wrapped as needed. Doubled grocery bags are generally adequate for this purpose, and makes collection easier. Recycle items are to be placed in the laundry baskets beside the cans. This includes all cans, glass bottles, and any hard plastic, as well as clean paperboard/cardboard. Newspapers should be left on owner's porch so as not to get wet.
- Damage/breakage/malfunction/lost : Should something fail, please notify me promptly so it can be corrected. Should you break something, such as a dish or glass or similar, or lose a key, please DO NOT replace it yourself without prior owner approval! Items broken/damaged but not reported or lost/removed from premises may be billed to you at three times the replacement value. I understand accidents (or unintended loss) can happen, but just don't keep it a secret, ok? Thanks! Replacement charge for most keys is a fixed $5, except for the Swedish keys for Cottage #1, which are $12 because replacements are not available in USA.
- Pets and smoking : Because PFS is a No-SMOKING/No-Pets establishment, this rule applies to visitors/guests also with minor exceptions: All visitors/guests (anyone staying less than 24 hrs) who are smokers MUST do so only outside the cottage and at least 25 feet from building/porch. This stricter policy was caused by some problems in prior years. Should you have a visitor/guest with a pet (dog or cat), please do not allow the pets inside the cottage. Also, make sure they do not leave any visible "deposits" on grounds.
- Windows : When leaving cottage for any extended length of time, PLEASE do NOT leave windows/doors in their fully opened position! Yes, it may be a hot day but if it rains suddenly and heavily, water can then damage the cottage, so keep windows/doors only open at a 45 degree angle or less so that they are under the eaves/roof. This permits ventilation but protects the building. In some cases (i.e. heavy thunderstorms that pop up unexpectedly or major bands of heavy rain when tenant appears to be gone for the day or similar), owner may enter cottage briefly only for the purpose of closing windows to protect the cottage from rain and will notify tenant of that entry. This was done only twice in 2008 so it's unusual and can be easily prevented by tenant exercising care with this issue. This will be done only when windows are fully open and cannot be adjusted from the outside (or when time is an issue), as can be done in some cases with certain windows/doors.
- Power: These units were built in the 1950's with fuse boxes and less outlets than now typical so they are slightly limited for capacity but should suffice for your typical vacation needs. This means, however, that you may not be able to run the toaster and/or hair-dryer and/or coffepot at same time so just be aware. Also, leaving lights or fans on when not needed has an effect on utility costs (and thus rent!) so please be considerate and turn things off whenever possible. A nightlight is provided and should be used instead of leaving bathroom light on, for example. Fans left going for hours when away from unit are not friendly to the environment either.