Frequently Asked Questions

1. Where is the Headquarter of PrimeBank Limited?

PrimeBank Limited is located at 24 Great King Street Edinburgh, EH3 6QN United Kingdom and has its branches in 17 Countries and dealers in 47 countries in the Europe and Asia Pacific.

2. How do I contact PrimeBank for help?

If you need any assistance or have any questions about PrimeBank, you can email to us at : support@primebankltd.com (see contact page for other email addresses).

3. What do I need to do to become a PrimeBank Dealer?

Please click the ‘Benefits and Responsibilities of a Prime Dealers’

4. How do I make changes to my Personal profile?

You can make changes easily by clicking "Edit Profile" from your User Home

Opening an e-Gold Account

5. How do I become a PrimeBank customer?

You contact an existing customer or a dealer from the contact details on the PrimeBank website. Then you can purchase your e-Card and get a Introducer account number from an existing customer. You then log into the website and register your details, then enter serial and the pin number of your e-card. That’s it. Your PrimeBank account is ready.

6. What is an e-gold account?

When you purchase your gold product you Purchase it outright – this is a key legal requirement of any real network business, which distinguishes itself as a legitimate business. At the same time we open an e-gold account for you free of charge. This account is a tracking center where you track the progress of your daily commissions.

7. What is the maximum number of accounts that I can hold?

We recommend that you hold a maximum of 07 accounts which are easily manageable but PrimeBank does not impose any restriction on having more than 07 accounts

9. How are e-cards issued through the Internet?

The card serial number and pin number will be sent to your email address.

10. Once I am a PrimeBank customer what do I have to do?

You must introduce one person on your left and one person on your right. These are direct sales. In turn these people introduce one on their left and one on their right- these are indirect sales. This then completes one STEP and you are paid a US$ commission. You can earn referral commissions from a maximum of 10 steps per day. Your must important job is to ensure that your downline sales grows in a balanced manner on the left and right – this will optimise your commissions.

11. Is the gold bar delivered during 6 months or after the 6 months?

Your gold bars are delivered after 06 months. We take 06 months as processing time. After 06 months you need to make a request for delivery of product, its not automatic. When you take delivery of gold bars your account will be closed and you will not receive any more commissions.

OPERATING YOUR e-GOLD ACCOUNT

12. How can I change the name or transfer the PB account?

PrimeBank accounts are non-transferable, but in special cases you can personally approach the PrimeBank office at EDINBURGH / UAE.

13. What is FLUSH OUT?

You are FLUSH OUT when you achieve the maximum income per day by having 30 sales on the left side and 30 sales on the right side IN A SINGLE DAY. This means that you have achieved the balanced growth of 10 steps (30 on the left and 30 on the right) in your down line. We count this period from 12 midnight to 12 midnight USA Standred time. Additional sales that happen in the 24 hour period are not counted for commission and are not carried forward – hence the expression that your account gets flushed out and the commission calculation begins again in the next 24 hour period. The advantage of having more than 60 customers in one day is that they will develop your downline faster and enable you to “flush out” more frequently. We work 07 days a week.

14. How do I know when I complete 100 steps in a month and how do I receive my $1000 credit ?

Your personal section of the website gives you a report on the number of steps completed. You get your $1000 credit by applying through a link provided in the Prime News Bulletin – remember this is a credit facility only which allows you to build your downline using PrimeBank credit – you must still repay the credit as you sell the ecards.

15.How can we receive commission anywhere in the world?

Commission cheques are only issued in the UK and UAE - outside UK/UAE these are sent as bank drafts in local currency.

16. Are we allowed to Cross Line?

We simply do not encourage cross lining but we cannot stop people signing up under different names.

17.What happens to the down line when some one’s account is closed?

Closed accounts still remain in the network but are disabled from earning any commission.

18. How do I get my commission if I don’t have a bank account?

You are not required to have any bank account, you can simply walk to the correspondent bank show the cheque /draft and receive the money.

19. I have forgotten my password to my PB account, How do I gain access?

Enter your PB number and click “forgot password” - you will then required to answer the secret question. If it is correct, the password will be emailed to you automatically.