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Frequently Asked Questions
1. What is the "Pay All Bills" Electronic Bill Payment Solution?
The Prepaid Wireless Direct Solution is a bill payment program that allows you to
generate revenue by offering a much needed service to your customers. It creates
customer loyalty and increases traffic at your location.
2. How does the Bill Payment Solution work?
The Bill Payment "Pay All Bills" payment location, your organization, will become a
member of a national network of participating merchants. These merchant locations
accept cash payments from their customers and pay those customer's bills saving them
time and money. By being a member of the network we can take your customer's bill
and deliver it to the proper biller safely and quickly! In return "Pay All Bills"
payment location collects a fee for the service.
3. What is my profit potential?
A typical "Pay All Bills" payment location will mark-up the product 50% to 100%.
4. How much does it cost to set up?
The "Pay All Bills" solution offers two setup plans. Each plan includes risk
funds and application fees.
5. Which billers can my customers pay?
There are tens of thousands of biller that are participants in the network. The
chances are great that the businesses that your customers send their bill payment
to are member of this network.
6. How quickly will my customer's payment arrive at the biller's location?
In most cases utilizing the Bill Payment, "Pay All Bills" Electronic Bill Payment process, the payment will arrive within two banking day. Just-In-Time transactions available with system, exactly like Quick-Pay only at much lower transaction fee, Immediate payment.
7. What is the cut-off for daily processing?
Daily processing occurs at 4:00pm CST. Transactions that are posted after that will
be processed on the next business day. Any transactions that are posted after 4:00
on Friday will be processed at 4:00pm CST on Monday.
8. What if my customer's biller is not a participant in the network?
If the biller is not a participant in the network, the payment will not arrive as fast as it
would if your customer's biller were participating. Instead of being sent as an
electronic payment, paper check/draft will be printed and sent to the biller through
the mail. If the payment is due immediately, and the biller is not in our network,
we will notify the biller that the payment has been received to prevent any action
against the customer. Prepaid Wireless Direct will make every effort to ensure that
the biller receives the customer's payment as soon as possible. Just-In-Time transactions available with system, exactly like Quick-Pay only at much lower transaction fee.
9. Who are some likely prospects for bill payment services?
Many of your current customers will need bill payment services because they do not
maintain a bank account, yet appreciate the convenience of having a third-party
service perform the payment transactions for them. And, there are many busy
professionals who wish they did not have to write checks every month.
10. What are the hardware and software requirements?
Since the "Pay All Bills" bill payment product is currently a web-based application,
the only hardware required is a computer with access to the Internet via a dial-up or
dedicated connection, a web browser, and any standard printer. You may determine
that this computer and printer would be at the point-of-sale or in an office or backroom
environment.
11. You've mentioned the need to print a paper check/draft, who prints the draft
and is it legal to print checks/drafts to pay other's bills?
Yes it is legal. The customer will pay you in cash, you deposit the funds into your
transaction account, and the funds for the transaction will be debited from that
account. This will create a paper check/draft, print it and forward it to any out-of-
network biller. Just-In-Time transactions available with system, exactly like Quick-Pay, only at much lower transaction fee.
Q: What is your Customer Service phone number? Fax number?
A: Our phone number is 1-877-947-3577 Our Fax Number 414-444-3567 Corporate Headquarters
USA
Q: What are your Customer Service hours?
A: 7:00 am to 7:00 pm Central time every business day. 5:00 am to 5:00 pm Pacific time.
Q: Do you have an emergency hotline?
A: Yes. If you have an urgent matter during a time when Customer Service is not available, call the Customer Service phone number. You will be directed to leave a voice message on a pager hotline number. A Customer Service Representative will be paged and will return calls of an urgent nature.
Q: How do I set up the terminal in my store? Or Use Your Personal Business Computer.
A: It’s as easy as 1-2-3. First, take your terminal out of the box it was shipped in. Second, plug the power supply cord into the back of the terminal and an electrical outlet. Third, plug the phone line into a phone jack. You’re ready to go.
Q: Can I substitute another power cord for the one that comes with the terminal?
A: No. The terminal will not operate without the proper power cord, the one that comes with the terminal.
Q: When the terminal dials out to obtain a PIN, am I paying for the phone call?
A: No. The terminal dials a toll-free number and there is no phone charge to you.
Q: When the terminal dials out, is it possible to get a busy signal?
A: Yes, it is possible but it doesn’t happen very often. If it does happen, just try again immediately.
Q: How do I learn how to operate the terminal?
A: Review the simple instructions that were included with your terminal. If you have any questions, feel free to call our Customer Service for assistance.
Q: How do I pay for the prepaid product I purchase?
A: You authorize us to take the amounts you owe from a bank account you designate by means of an electronic debit. It is similar to authorizing someone to charge your credit card. The process is sometimes called an “ACH” transaction. ACH stands for Automated Clearing House, the Association that governs the rules for such banking transactions.
Q: What must I do if I need to change my bank account?
A: Call or email us immediately with your new information to avoid any inconvenience or unnecessary expense for you. If you do not, we will be attempting an ACH transaction to your old account.
Q: What happens if I know I requested a PIN but it did not print properly – maybe a paper jam?
A: Call Customer Service immediately. During normal Customer Service business hours they can identify the specific PIN you pulled and give it to you over the phone. If Customer Service is not open, make a note of the time, date and type of transaction and call them at a later time to get the information. (And, of course, clear your jam before you attempt the next transaction.)
Q: How do I clear a paper jam?
A: Completely remove the paper roll and check for the reason for any jam. Usually it is very obvious. Return the paper roll to the terminal and then press the <FEED> key several times to make sure the paper advances. If you cannot quickly solve the problem, call Customer Service.
Q: What does invalid product code, try again, or product code, not available mean, when it is printed on a receipt?
A: It usually means that the terminal operator made a mistake when they were entering the product code or denomination they wanted to purchase. Our system requires that the correct denomination be entered with each product code. For example, it is not possible to pull a PIN by entering the product code for a Verizon $50.00 PIN and entering a denomination of $30.00 by mistake. But no harm would be been done in this case and no sale would be recorded. All the terminal operator needs to do is enter the correct code and correct denomination on the next try.
Q: How do I get thermal paper for my terminal?
A: You can order thermal paper rolls from us but it may be more convenient and less expensive to purchase your paper from a local office supply store such as Staples.
Q: How do I know what I have sold?
A: We urge you to obtain a user name and password so that you can access our website reporting. Call Customer Service or email us to establish your account. Authorized users can login and see actual transaction information or sales summary information for any date range. Your terminal can also print summary information for you.
Q: What happens if an unauthorized person pulls a PIN from my terminal?
A: The same as if they stole a card from you – you’re responsible for it and will be charged. We strongly suggest that you follow our security recommendations.
Q: What are your security recommendations?
A: First, each authorized person should have a verified clerk ID and you should insist on the same security procedures regarding the handling of that clerk ID as you would for a code to your alarm system. Your verified clerk ID can be controlled and changed (added or deleted) at the request of the owner or authorized manager. Second, you should reconcile each day’s PIN sales (obtained from our website) to your cash register or point-of-sale accounting system. You will know exactly what PINs were purchased by your terminal and you can easily match it with your cash receipts.
Q: Can something go wrong so that my terminal does not work?
A: Nothing is perfect. For example, the phone company could have a problem and the terminal might not be able to dial out. Or your power could go out. Or there might be a temporary ‘hiccup’ with the computers and servers that provide the PIN distribution service. All of these would affect your ability to purchase PINs for a short period.
Q: What happens if I make a mistake and purchase a $30 Cingular when I really wanted a $30 Verizon PIN?
A: First, take care of your customer and purchase the PIN you really wanted – in that case, the $30 Verizon PIN. Then, we recommend that you simply save the PIN you pulled by mistake and sell it to the next customer that wants that product.
Q: Do you have any hints for someone just getting started with your terminal?
A: Yes.
1) Don’t run out of paper for receipts. Keep a reserve stock.
2) Reconcile your store receipts daily using our website.
3) Use verified clerk IDs for all authorized personnel who will use the terminal.
4) Don’t set your coffee or soft drink near the terminal.
5) If you get an error message on a receipt, don’t panic - try again.
6) Make sure your account to be ACH’d has appropriate funds.
7) Make sure your personnel are properly trained.
8) Keep our Customer Service number handy. | 
