Dentists
rightfully see themselves first and foremost as
professionals performing an important public service:
promoting positive dental health for the communities in
which they serve. What they are not traditionally as good at
is marketing themselves effectively. The reasons for this
are many: some dentists resist marketing because it somehow
seems out of step with the Hippocratic oath. Others support
the idea of stepping up their marketing activities in
principle but just aren't sure how or where to start.
The bottom line is that marketing in and of itself is not
antithetical to what it means to be a responsible doctor. In
fact, if you believe in the value of your services, you
could say that you owe it to yourself, your staff, your
family and your community to more effectively get the word
out about your services through effective dental marketing
solutions.
Here are 5 tips for getting more patients via effective
dental marketing solutions:
Tip #1: Target high-response prospects such as new movers
with direct mail campaigns:
Direct mail can be an very cost-effective way to get the
word out about your practice to the prospects within driving
distance of your office. Many dentists are understandably
wary about direct mail because of anticipated low response
rates. However, there is a way to drastically improve
response rates: specifically target new movers in your area.
New movers are simply the
people who have recently moved into your neighborhood -
either into apartments or homes - and who are therefore much
more likely than average to be on the lookout for a new
dentist. In fact, research shows that new movers are 4 to 8
times more likely to respond to direct mail advertising than
are longtime residents.
Tip #2: Offer prospects promotions and coupons:
When advertising via direct mail, it is always wise to offer
special promotions, coupons or other incentives to
prospects. Sound too costly to try? Think again: imagine
taking a slightly lower margin (i.e., higher cost) on a new
patient's first visit and in exchange for effectively
hooking them for multiple future visits.
From a cost-benefit
standpoint, your dental practice will be much better off by
gaining these prospects' recurring business - even if you
have to take a small cost hit in the short term. Every new
client is potentially worth hundreds or thousands of dollars
per year to your practice, so leveraging promotions and
coupons is a smart way to capture those dollars.
Tip #3: Identify something that sets you apart and
promote it:
One of the golden rules of any good marketing plan is
setting oneself apart from the competition. There are likely
many other dental practices in your area that are competing
for the same prospective patients you are. You need to find
a way to set yourself apart. You can accomplish this without
resorting to gimmicks like standing on your head or posing
with Siberian tigers in your ads!
The key is to home in on some
key brand identifiers that will set apart your practice from
the others in your area. For example, try becoming
proficient at a particular cosmetic dentistry technique. Or,
simply become known as the bright smile dentist or the
kid-friendly dentist in your area. Your prospects will
identify with your new image and be more likely to give you
a try.
Tip #4: Train reception staff on how to present your
services verbally in an effective way:
Ask yourself: who are the first persons to interface with
your prospects? That's right: it is your phone attendants
and your in-office reception staff. To attract, acquire and
retain more patients, it is important that your staff knows
how to talk to prospects and keep clients happy. This goes
beyond making sure that your staff is merely courteous and
polite. Rather, you should train them to memorize a script
that they can recite concerning your services whenever
meeting a new prospect.
Of course, there is no need
for your staff to memorize the script verbatim - in fact,
that could sound creepy or unnatural! Rather, they should
learn the script and then create their own variations on
that theme that works well for them. The script should be
written in such a way that it positions your practice in a
unique way (see Tip #3 above) and describes a few of your
most important (and lucrative) dental services in a way that
does not sound sales-y.
Tip #5: Send your hygienists to get trained on better
conversation skills:
While it is your reception staff who first meets and greets
your patients, it is your hygienists who spend the most time
with them. Even though your patients may be necessarily
rendered silent during their routine teeth cleanings, your
hygienists should be trained to become excellent
conversationalists. Sure, that's not why you hired them, but
consider this: it is a people world, as they say, and
employing a staff of interesting, friendly hygienists will
keep your patients coming back for years to come.
Consider these 5 tips for getting more patients into your
dental chairs. From effective, targeted direct mail
campaigns to smart branding and training a courteous,
engaging staff, you have at your disposal a range of tools
for improving your revenues. These tips will work even if
you are on a shoestring budget and even in the face of stiff
competition.