|Posted by Alex on November 16, 2012 at 2:25 PM|
I am really fed up with Sony Customer Service.
The first PS3 I bought, was when they were first released, and in short supply. I was at a best buy at the right time, and someone returned it, and they put it back on the shelf. I wound up paying $599 plus tax, ultimately to find that the returner did not include a sixaxis, and by the time I returned it, they had more.
As you may know, I had my PS3 60gb backward compatile fail several months ago. I, like many other people did not backup my data. I know, this was dumb, foolish, and downright stupid.
However, I have called Sony Support twice in regards to getting a repair. I have had this PS3 for a while, since that crazy transaction where I traded my Toshiba Laptop for it.
Anywho, apparently Sony decided that it would be a great idea to lock a hard drive to an individual machine. This is kind of bizzare and does not really effect most PS3 users.
So, anyone can take a PS3, and put a new hard drive in it (2.5) and then format the disk which will erase everything off of the hard disc, like a new installation. However everything will be lost, all saved data, all downloaded stuff, messages, everything.
Apparently, they decided to lock hard drives to hardware to fight piracy, although I am not sure I understand the logic.
First time I called Sony Support, they were nice and friendly. They told me that they would take a Phat PS3 with disc read errors, and for $99 replace it with a refurbished one. I do not remember the warranty for the "refurb" maybe 30/60 days? They also would take a BC backward compatible unit and fix it for $130 or replace it for a refurbed slim.
I told them that I had years of data and I wanted to keep it, they didn't think it would be a problem, but they wouldn't confirm it... Ultimately, I did not want to take a chance that my data would all be lost, so I skipped it.
I then called yesterday to see if they would confirm it. They made it seem like it would not be a problem. He was like, just send it in, and they will take care of you I kept pressing them, and the guy had to check with his supervisors. I made it very clear, that I was much more interested in my DATA, rather than the system. Eventually, he caved. He said that they would "not guarantee" that it would be the same system I get back. I told him, I understand that it would take a while, but I would be willing to pay $129, and wait as long as need be, as they would eventually fix my ps3 and give it to someone else. No dice, they told me there was nothing I could do, other than to take it to a computer store, to which I replied, I would, however, Sony encrypts the hard disk, and even if they could decrypt it, I am not sure it could be transfered back to the host PS3.
It is my fault for not backing up, however, I have a broken YLOD PS3, with a seemingly perfect Playstation 3 Hard Disk that apparently I cannot do anything with, other than send to some person to reflow or whatever voiding my warranty, and questionable fix they will provide. Not to mention, if it is ruined further, Sony will not work on it, and without a warranty sticker the value is lower as well.
Wii has an SD card that presumably can be switched to another system, Xbox 360 has a removeable hard disc that presumably can be switched to another system, your move Sony.
this may be some help?