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Frequently Asked Questions

Please View My Disclaimer

Below are answers to some frequently asked questions. Please look here first for answers to any questions you may have. If your question isn't answered sufficiently in this section, feel free to email me and I'll be more than happy to help out.
 

Table of Contents

Ordering
How do I order?
Are you still taking orders, or is this site ancient?
What types of payment do you accept?
Why do you only accept PayPal from US buyers?
How do I know I can trust you to send my order?
Do you combine shipping and handling if I order more than one set?
Can you ship to (my country)?
How long before you ship my order?
How do I track my order?
What's your return policy? Can I get a refund if Iím not satisfied?

Technical
What is a DVD-R?
How do I know if Iíll be able to play a DVD-R?
Will the DVD-Rs work in (my country)?
Can I play a DVD-R on my game system (PlayStation, Xbox, etc.)?
How do I play a DVD-R on my DVD player?
How do I play a DVD-R on my computer?
Where can I get software for viewing the discs on my computer?

Product Information
Why are some of your sets incomplete, and when will you have all of the episodes?
What is the quality of (that set)?
Do your discs come with cases and cover art?
Are there labels/artwork directly on the discs?
I'm worried that your cases will damage the discs; are they high quality?

Miscellaneous
Do you accept trades?
I really want (that set), but I canít afford the price. What can I do?
Why shouldn't I buy fan-made cartoon sets from auction sites like eBay, iOffer, Sell.com, etc.?
Can I resell your cartoon sets on eBay, iOffer, Sell.com, or upload them onto the internet?
 

Ordering

How do I order?
If you decide to place an order, all you have to do is email me. Just let me know which set(s) you would like to order, how you'd like to pay, and your country of location and I'll get back to you with the ordering information. You may then proceed to order whenever you're ready.

Are you still taking orders, or is this site ancient?
Yes, I'm still alive and taking orders. Although there is no date on this web site, I promise that I'm still around. If I ever decide to stop taking orders, I will put up prominent notices rather than just abandon the site. In the past I have put up notices before going on vacation, etc. to make sure everyone knows what is going on, and I will continue to do so.

What types of payment do you accept?
I accept payment in US dollars only, via PayPal (only from US buyers), Western Union money transfer, money order/cashier's check, or well-concealed cash.

If you would like to use PayPal, you must be a US buyer and you must do so by emailing me so that I can send you a funds request. You can pay using your PayPal balance or a Visa, MasterCard, American Express, or Discover credit/debit card processed through PayPal. Please note that for security reasons, I will ONLY ship to your PayPal confirmed delivery address. Please check that it is accurate and up-to-date before paying, as I cannot make any exceptions to this policy under any circumstances. If you need your order shipped to an address different from your confirmed PayPal delivery address, you must pay by Western Union or money order/cashier's check/cash instead.

I do not accept personal checks, bank wire transfers, or other payment forms not listed above. I currently don't have the extra time in my schedule to accommodate the processing of additional payment forms; doing so would slow down the processing time of all orders. I am only one person and this web site is my part-time hobby. I want to make sure every individual experiences a prompt and smooth transaction, and it would take me too long to sort out all the hassles associated with other payment forms. For example, it often takes me a few weeks or longer to get to the bank and deposit a personal check due to my schedule. This causes much delay in the shipment of the order as I have to wait for the check to clear before shipping, and in addition, I know that most people don't appreciate having their personal checks cashed at unpredictable times very long after issuing them. My apologies for any inconvenience.

Why do you only accept PayPal from US buyers?
I do not accept PayPal payments from people outside the US solely because of PayPal's seller protection policies, not any distrust of my international visitors. In order for me to be covered under PayPal's seller protection, I must submit tracking numbers for each transaction to prove that the item was shipped and delivered. However, the USPS services I use do not offer qualifying delivery confirmation because they often do not update the delivery status (though I do replace lost mail in the rare case it happens). Unfortunately I have heard too many horror stories from sellers who have voided their PayPal seller protection in this way and suffered devastating consequences as a result. I am unwilling to take this risk, so I will not be accepting international PayPal payments until either PayPal changes their policies or USPS starts offering reliable delivery confirmation for the services I use. If this happens, I will immediately update my policies accordingly. My apologies for any inconvenience in the meantime.

For international buyers looking for a convenient way to make an instant payment, consider a Western Union money transfer. You can pay online through their web site or at a Western Union location near you, and the funds will be available for me to pick up within minutes. All you need is my name and address, and in return I will need the 10-digit Money Transfer Control Number (MTCN) that Western Union gives you upon payment (they use this number to identify the transaction), and the name/address you used to pay in order to pick up your payment at my local Western Union location. I will pick up your payment within 24 hours of receiving the MTCN and name/address.

How do I know I can trust you to send my order?
I completely understand your concern. It is always a good idea to be cautious when ordering from someone over the internet, and please feel free to voice those concerns as I will not be insulted. You can email me and request a link to my iOffer feedback. Hopefully it will serve as assurance that I am an honest person who will follow through with the transaction, as my feedback proves I have done so with many other people. You will also be provided with a Delivery Confirmation number from the United States Postal Service once your order has shipped so that you can track your shipment online at USPS.com.

If you are mailing in your payment and are looking for some added security against loss of mail, I would suggest getting a Certificate of Mailing (available for $1.20) from the post office at the time of mailing. The COM serves as proof that your letter was presented for mailing at the post office. If for some reason I never receive your payment, simply send me a copy of the COM (by email as a jpeg image, or regular mail) and I will ship your order anyway. And if your order fails to arrive and the tracking information does not show the package as delivered, just let me know and I will send out another one. This is based on the honor system, and I believe that everyone has been honest with me in these situations. So far I have only had to do this a couple times over several years as lost mail is quite rare. I am happy to continue using this policy, but if I find that people are abusing it to get free items, I will be forced to change it.

Do you combine shipping and handling if I order more than one set?
Yes, I will combine shipping and handling if you order more than one set at a time. The shipping cost for international orders depends on the total weight of the package. For US orders, I use flat-rate Priority boxes and envelopes, so the price will be calculated based simply on how many sets, including bubble wrap, will fit in a certain box or envelope. For example, if you are in the US and all of your order won't fit into a $5 envelope, I'll ship it in an $11 box. Typically, if you order up to three or four sets that include cases (depending which cases, as some are bulkier), the shipping will remain at the $5 US flat rate. More sets than that may not fit, and I will have to use the next size packaging at the next flat rate instead. Usually it costs about double the lower rate. I may also split orders into two separate envelopes instead of one box if it is cheaper. They will arrive at the same time and I will give you a heads up to be watching out for more than one package.

Can you ship to (my country)?
I am located in the United States, but I am more than happy to ship internationally. I use USPS First Class International, which delivers to a wide variety of countries and territories in approximately 7-21 days. For example, I frequently ship orders to Australia, Canada, and the United Kingdom. Just let me know via email what country you are located in and I'll let you know whether I can ship to you.

How long before you ship my order?
I ship all orders within 24 hours of receiving payment, not including Sundays and US holidays of course. As soon as I receive your payment, I will get your discs ready to ship and send them out as soon as possible.

How do I track my order?
I provide tracking numbers for all orders. When I ship your order, you will receive an email either from PayPal (if that is how you paid) or USPS with your tracking number. You can enter this tracking number on USPS.com to track your package. Please note that tracking info might not be immediately viewable if the order just shipped, as it takes time for USPS to update their system. Updates typically appear each evening.

If you are outside the US, please note that USPS often does not update international in-transit tracking or delivery status. Due to unreliable international tracking, I will replace any international shipment presumed to be lost in the mail if the tracking info does not show that it was delivered. In the very rare case that your order fails to arrive, just let me know and I will ship it again.

What's your return policy? Can I get a refund if Iím not satisfied?
It is my highest priority to offer factual and complete information about each of my sets so that viewers understand exactly what they will be receiving before they order. The quality of each set is clearly and accurately stated and shown on this web site, so as long as you take the time to look at all the information I have provided and ask me about anything that is unclear to you, there should be no unpleasant surprises when you receive your order. The only reason for dissatisfaction should be if any of the discs are damaged or dysfunctional in some way. Please keep in mind that I am no more than a fan of these shows trying to keep them alive, not a big company with access to perfect master sources for flawless DVD transfers. These are not commercial products, but I do my very best to restore these shows as much as technology allows. If you keep your expectations realistic and simply look at all the information I've provided for the set, you will not be disappointed.

Regarding issues with the discs themselves, all discs are checked to be in perfect working condition before they are shipped, but in the unlikely event that any disc is damaged during shipping or not functioning properly, you may return the faulty disc(s) and I will replace them for free. Due to the nature of these discs (in that they can be copied relatively easily) and the fact that the price you pay is for time and materials, I do not issue refunds, only replacements. This is why it is important to read and make sure you understand all the information I have provided about the product before ordering. Though it is unlikely you will have any issues with my discs as DVD-R is compatible with about 94% of all DVD players, please do a search on VideoHelp's web site to make sure your DVD player will be able to play DVD-R before you order.

If you do have any problems with the discs or need a replacement, I'm always available to help out and answer any questions you may have.


Technical

What is a DVD-R?
A DVD-R is the same thing as a DVD except that the contents were transferred onto the disc using a home computer rather than a factory. In other words, they are not commercial DVDs, and as a result, the compatibility is a little less than commercial DVDs. They will play on almost all DVD players and computers with DVD-ROM drives and appropriate DVD-viewing software.

How do I know if Iíll be able to play a DVD-R?
Most DVD players support DVD-R playback. To check whether your particular DVD player supports DVD-Rs, visit VideoHelp.com's compatibility list and do a search for your DVD player. The results will tell you whether or not other individuals with the same player have successfully played DVD-Rs on it.

To play a DVD-R on your computer, you will need a DVD-ROM drive and appropriate DVD-viewing software like Media Player Classic, WinDVD or PowerDVD. If you can play commercial DVDs on your computer, you will be able to play my DVDs.

Will the DVD-Rs work in (my country)?
My DVD-Rs are region-free, which means they will play anywhere in the world. As long as you can play DVD-Rs, it does not matter where in the world you reside.

Can I play a DVD-R on my game system (PlayStation, Xbox, etc.)?
DVD-Rs may work in your game system if it plays regular DVDs, but may be glitchy depending on your particular system. For example, I tested some discs in my own PS2 and had some problems selecting the desired episode. It is also possible for the laser to get damaged as it struggles to read the disc. Similar problems may or may not occur with the Xbox but I have not been able to test this personally, nor have I been able to test on the newer generation of game systems like PS3 and Xbox 360. However, several people have told me they've had no problems playing my DVD-Rs on their PS2 and other game systems. Nevertheless, I can not personally recommend playing DVD-Rs on your game system if you have an option, as I have not personally tested every scenario.

How do I play a DVD-R on my DVD player?
If your DVD player supports DVD-R playback, simply play it the way you would any DVD. Insert the disc, wait for the menu to come up, use the arrow keys to highlight your selection, then select it to view. You can also use the "next/previous chapter" functions to move between episodes.

How do I play a DVD-R on my computer?
Insert the disc into your DVD-ROM drive and play the DVD-R in your favorite program (Media Player Classic, WinDVD, PowerDVD, etc.). Wait for the menu to appear, then use your mouse to highlight and select an option, or use the "next/previous chapter" functions to move between episodes.

Where can I get software for viewing the discs on my computer?
If you don't have any software for viewing DVDs, you can download some for free from the following web sites:
Media Player Classic: http://mpc-hc.org/
WinDVD: http://www.intervideo.com
PowerDVD: http://www.cyberlink.com/


Product Information

Why are some of your sets incomplete, and when will you have all of the episodes?
Ideally, I aim to offer complete sets containing all of the episodes from a series, but unfortunately this is often not possible. The reason I offer some sets as incomplete series is because after many years of exhaustive searching, I was unable to locate all of the episodes. As I explain throughout my site, there are no commercial releases of the shows I offer, so in order for me to obtain episodes I'm missing, I count on locating fellow fans who recorded them when they used to air on TV. And despite the fact that I always continue searching for missing episodes, there is literally no telling when I will come across someone who has what I'm looking for, if ever. So I'm just as in the dark as anyone about when/if I will have all of the episodes from a series. Thus, I offer incomplete sets in the meantime, knowing that they may never be complete, and assuming that fans will appreciate a partial series over nothing at all.

What is the quality of (that set)?
The audio/video quality range is provided for each set near the top of the page. The quality is rated on a scale of 1 to 10, with 1 being the worst quality and 10 being the best. But because this rating system is somewhat subjective, I also provide screen captures from each set so viewers can judge the video quality for themselves. Look for the links near the top of the set's page labeled "One Two Three Four." These images are direct from the source and untouched (they have only been scaled down in size to save bandwidth). Make sure to look at all four samples, as I include screen captures representative of every quality range in the set, from the highest quality episodes in the set to the lowest.

Again, please keep in mind that the cartoons on this site are fan-made and thus they are not official commercial products of flawless quality. I do my very best to achieve the best quality I can, but in most cases they will not look as good as DVDs you would buy in a store because I rarely have perfect sources to work with.

Do your discs come with cases and cover art?
At this time, most of my sets include a case/cover art/episode list insert. If I've stated on the set's page that they are included, they will be. If I do not state on the set's page that they are included, then you will receive the discs only, which are put into paper sleeves and carefully packaged for shipping. Usually the reason I don't include a case/cover art with a certain set is simply because I haven't had the opportunity to make it (again, I'm only one person and this web site is my part-time hobby). On the bright side, the lack of a case does save on combined shipping costs.

Are there labels/artwork directly on the discs?
I never put labels or artwork directly on the discs, as this has been known to interfere with playback or even cause rapid deterioration of the DVD. In the interests of quality, I use a sharpie to neatly number each disc for easy identification, as this is the safest method of labeling.

I'm worried that your cases will damage the discs; are they high quality?
Some cheap brands of cases have been known to scratch and warp discs out of shape, but the special cases that I use have eliminated these problems. Rather than using numerous disc trays, my cases have a "disc nest" in which the discs are stacked together and secured in place. This prevents movement and virtually eliminates the possibility of bending and scratching for the safest storage possible of multi-disc sets. They're space-savers, ideal for safe shipping, and they look nice too.


Miscellaneous

Do you accept trades?
Absolutely! If you have any episodes from a cartoon series that I'm looking for, I would love to work out a trade with you, even if you don't have the equipment to make copies. Check out my wanted list. If you have something that is not on the list, feel free to ask anyway as there are probably some things I forgot.

I really want (that set), but I canít afford the price. What can I do?
I'll help out in any way I can, but keep in mind that my prices are based on my actual time and materials. It takes more time, effort, and funds to maintain and keep expanding this hobby than most people realize, and I price my sets according to those costs. My earnings go right back into distribution/maintenance/upgrade costs, and creating new sets and improved sets. By paying my asking prices, you are supporting my continuing preservation efforts and helping these shows, and more to come, stay alive. If you've seen other fan-made sets for less, it's probably because they are copies that were not created from scratch by the seller.

Nevertheless, my goal is to share all of these nostalgic series with fellow fans who have no access to them any other way. If the price is an issue, there are a few possibilities. Do you have any 80's/90's era shows already in your collection? If you have something I'm looking for, we may be able to work out a trade, even if you don't have the equipment to make copies. In fact I prefer just to borrow original recordings as my equipment is able to achieve maximum quality from sources that are not copies. See my wanted list for further information. If a trade doesn't work, I am flexible with my prices for those in financial hardship situations. If you ask me for a discount due to inability to pay my asking price, I will try to work something out as I don't want to deprive anyone of these shows.

Why shouldn't I buy fan-made cartoon sets from auction sites like eBay, iOffer, Sell.com, etc.?
You may have seen sellers on eBay, iOffer, Sell.com, or similar sites offering some of these same series for sale
and thought about purchasing them, or even done so. Please be warned; I know, both from personal experience and from people contacting me after being scammed by auction sellers, that a huge percentage of the sets being sold on auction sites are inferior, misrepresented, or just plain garbage. This is due to the unfortunate fact that most sellers' only motivation and goal in selling fan-made cartoon sets is to make money, at the expense of quality products and service. As a result, many auction sets have been copied and recopied over and over by greedy sellers looking to make a quick buck while doing the least amount of work possible. As a result, you may receive discs with corrupt files, sets burned on shoddy media, cartoons of low quality or misrepresented quality, and sellers who do not care about their buyers' satisfaction once they get paid.

These sellers' only purpose in selling cartoon sets is to make an easy profit as quickly and cheaply as possible. They do no more than buy up previously available fan-made sets, usually from the same site they afterwards sell them on, spend a few minutes making exact copies of them on their computer with a simple program, burn them again onto whatever low quality DVD media is cheapest, then resell the same discs they just bought. Many times they don't so much as watch the DVDs themselves, or they would notice obvious problems like corrupt files before they turned around to sell them. More often though, they simply disregard the obvious flaws in their sets and pass the problem onto their buyers without warning them, and ignore all attempted contact after being paid.

I have found time and time again that these sellers have no pride in preserving cartoons. It's not their own lovingly crafted work that they are putting out there, so they care very little what a far cry their actual product is from what they claim it to be. It's probably true that some of these sellers used to enjoy watching these shows as children too; I've seen plenty of listings from sellers who claim to be passionate about what they do and boast the quality of their products. But the seller suddenly becomes a different person completely when I receive a poor product (if I receive anything at all), and even poorer service. Whether the shows used to mean something to them in childhood, it seems the only thing they value about the shows as adults is their profit potential. It's a sad thing when such sentimental relics of childhood are reduced to dollars and cents. And sellers like that are doing more than ripping off the people who buy from them; they are in fact hurting the continuing efforts of true fans who want to see these cartoons preserved properly and treated with respect.

This is where people like me come in, who care about the actual shows and the real people who just want to see them again. I don't make these sets with thoughts of final profits in my mind. Otherwise I wouldn't be spending hours of each and every day I live and invested thousands Ė yes, thousands Ė of dollars from my own pocket in order to bring these shows back to life for fans to enjoy. The only reason my prices are a little higher than auction sellers is because their only expenses are media and shipping, while they take the rest as pure profit. I, on the other hand, use only top quality DVD media and materials, and do every ounce of the work towards putting the cartoons on DVD myself, including hunting down rare episodes on tape, capturing, editing, digitally restoring audio/video, encoding, authoring to DVD with my own menus, and making my own DVD cover art. There are a lot of costs and much time involved because I don't simply take preexisting DVD sets and copy them, I make them from scratch.

I care deeply about what I do, and for that reason, I do it right. I make quality sets. These shows are like my childhood friends, as they are for many others who grew up with them as well, and their memories deserve to be treated with love and respect. I also take great pride in making sure every person who orders from me is thrilled with their experience. I realize that my buyers are my peers, and think about how amazing it is that we were all sitting down cozily in front of our TVs so many years ago watching the same shows and creating the same fond memories. That has meaning to me, more so than how much I can profit monetarily from innocent childhood nostalgia. Auction sellers have clearly lost sight of that meaning and are doing more harm than good.

So use extreme caution if you must buy any fan-made DVD set from an auction site, and please, if you see any of my sets on an online store/auction site, or anywhere else other than right here, report it to that site to have it removed, direct the seller to this page, or let me know about it. The money these sellers make just goes right into their pocket and they don't care what happens to the shows after that. But the people who order from this web site are making it possible for me to continue this hobby and make even more rare sets. The profit I make goes right back into the production of new sets, so if I am not the one being paid for my own work, I can no longer fund my hobby and these cartoons could be lost forever.

Can I resell your cartoon sets on eBay, iOffer, Sell.com, or upload them onto the internet?
Absolutely not. Redistributing my work in any way, including copying, reselling, or even uploading the files to places like Youtube or sharing torrents is extremely harmful to my cartoon preservation efforts. Although you may think copying my sets and reselling them is an easy way to make a few bucks or that freely distributing them is harmless, I would URGE anyone thinking of doing this to think again. In the case of reselling my sets, not only is it blatantly immoral to take someone else's years of painstaking work and try to profit from it yourself, but it badly hurts the community trying to preserve these cartoons. Here is what happens when people sell my work:

  • People copy my sets and resell them for a profit.

  • Customers are far less inclined to buy from me because I can't afford to lower my own prices to the extremes like auction sellers whose only expenses are cheap media and shipping costs.

  • I am unable to make enough money back to continue funding my hobby, am forced to quit, and thus am unable to make new cartoon sets that were previously unavailable.

  • Eventually, due to sellers' laziness, auction sets become riddled with corrupt files and are virtually unwatchable, yet those sets continue to be recopied and resold by new sellers out of callous greed. I have actually witnessed this happening several separate times, most notably with David the Gnome and Grimm's Fairy Tale Classics.

  • Auction sellers only care about profits, so they won't put any time and money into making new sets themselves. They will only continue recycling increasingly corrupted sets until the originals are lost completely.

  • The fan community is left with nothing but unwatchable garbage, and the cartoons I could have brought back to life are now lost to the sands of time unless more people like me show up to do what they can manage. Unfortunately, true cartoon preservationists are a rarity.

If any of you have had experience buying cartoons from auction sellers, you know that I'm not making any of this up. I receive emails all the time from people who bought different sets from auction sites before finding me, and they described appallingly misrepresented products with no seller communication after the fact.

To further discourage auction selling, I should also note that selling fan-made sets is considered bootlegging on most auction sites and is against their policies, even if no commercial version exists. Therefore, most people get kicked off of those sites when they are caught doing it. And if I happen to see anyone selling my sets, I will report them. I have had to do this a few times in the past, so yes, if you redistribute my work, I will find out and I will do everything in my power to put an end to it. I do this on behalf of every single fan out there who has less chance of getting an old show back that they dearly miss simply because of a single person's greed.

It's especially violating on a personal level when I find a seller who pretends to be me, using my images and text in their listings. I put my self into not only my sets, but also into my web site. I created and composed 100% of the images and text on my site myself, and I take pride in their quality. Likewise, I have very specific quality standards that I want people to be able to trust from my sets. So when I get emails from people confused about whether some seller on an auction site is me or not, it feels like my identity has been stolen and that I've let down the people who unknowingly bought the inferior copied set thinking it was an authentic Stuff I Like set. Auction sellers who mislead buyers in such a way damage my reputation as an honest individual, and further hurt my cause as a result. So if you really do care about the fate of these cartoons, which you probably do if you're browsing this cartoon preservation site, you will understand and not try to resell my sets in the first place.

In the case of ripping my files and uploading them to free video sites like Youtube or sharing them via peer-to-peer programs like BitTorrent, this is harmful in basically the same way as reselling them. It may seem like you're doing a selfless deed by providing a free method for anyone to watch these cartoons, but keep in mind: you are still not the one who put all the time, money, and work into those files you're sharing, so they are still not your files to share. Maybe you don't feel bad sharing more widely known movies owned by multimillion dollar companies, because you figure they can easily afford whatever small loss comes from a few friends sharing their products over the internet rather than each of them buying their own DVDs. But for me, someone who runs this site as a small-scale hobby with relatively few orders, other people giving away my work for free instead of allowing me to be compensated for it is the difference between me continuing or having to quit.

The only reason I can continue to make more sets is because this hobby funds itself. If I'm not paid for my work, I literally cannot do this anymore. The reason I charge money for my sets and refuse to let anyone else distribute them isn't because I'm greedy and want to create a monopoly. As I state here in my FAQ and as many of you know first hand, I am even happy to give discounts so no one is deprived of their childhood nostalgia simply because they can't afford very much. I'd even love to be able to give away my sets for free, but the bottom line is, I can't afford to. So I would appreciate everyone's support so I can continue doing what I love, and what many fans of these shows have expressed they are grateful to me for. 

 




The Stuff I Like Site created by Kelly. The text, pictures, and layout are original. Please do not copy any of the text, take/link to any of the images, or duplicate the layout. I have spent countless hours constructing every detail of this web site myself, and you should do the same.