SleepyDee Geckos

Terms and Conditions

Please take the time to read through these Terms & Conditions as they contain important information should you wish to purchase a gecko from us.

1. We will not sell or release any leopard gecko or African fat-tailed gecko hatchlings until they are at least eight weeks old and 20g or more in weight and they are eating, shedding, eliminating well and are in the fullest health.
2. We reserve the right to refuse to sell to anyone below the age of 16 without parental approval and also to enquire about any experience you may have along with any housing provisions you have made for the gecko(s). Our geckos will only be released if the buyer has ~ or can show ~ a basic, sound knowledge of a geckos care and requirements; further information regarding care can be found on the Care pages.
3. With your new gecko you will receive a copy of their health details which will contain information such as the parentage, weight, *sex, morph, the day he/she hatched, what livefood they are raised on and also a basic four page care sheet.
*Please Note ~ Although all the leos and african fat-tails are incubated for female (unless stated otherwise) this cannot be guaranteed as temperature sexing is not 100% reliable.

Purchasing and Obtaining

To purchase or enquire about geckos available and further information please contact us by using the contact button on the left of the page. Please include the following:

Your e-mail address
Your name
Your telephone number
The subject or query ~ Name/Number of gecko

Due to timewasters we will not reply to any enquiry which does not include a contact telephone number or those which supply bogus numbers.

1. We can hold a gecko for 48 hours without a deposit however in order to reserve your gecko for longer we ask for a 25% deposit of the price of that gecko (or geckos) to be paid. You may reserve your gecko for a period of two weeks maximum with a non-refundable deposit ~ if the gecko is reserved before their 8 week release date then the deposit will cover for two weeks after they are two months old. If no deposit is paid then geckos are sold on a 'first come first served basis'.
2. Payments may be made by BACs (Direct Bank Transfer), Postal Orders or cash ~ if sending payment by post it MUST be sent Registered Delivery; please allow 7 days for cheques to clear. Upon payment this will be credited towards the price of your gecko.
Upon receipt of a deposit, the gecko will be put on hold however if full payment is not recieved within these two weeks your deposit will be forfeited and the gecko will then go back on sale.

You can collect your gecko from us here in Plymouth after a collection date and time have been confirmed by myself and agreed upon ~ Viewings are by appointment only ~ or you can now arrange for a licensed reptile courier for delivery at an additional cost (please read details below) once we have recieved full payment by an agreed method.
Collection is prefered as it is felt that this minimises the stress caused to the gecko and it gives you the opportunity to view how the geckos are kept, their parents and ask any questions that you may have regarding care.
If you wish to collect and are travelling some distance from Plymouth then a small travelbox and heatpack can be provided free of charge ~ please let us know if these will be required when arranging a collection date.

Courier/Delivery

Please Note ~ we will NOT use any other means of delivery other then by a Fully Licensed Courier or Reptile Taxi's and these are at the buyers own risk and judgement. Some of the Licensed Couriers we accept are listed on the links page.
All delivery costs must be paid before delivery unless prior arrangement is made with the courier.
Polyboxes and heatpacks (if necessary) are supplied by us at no extra cost to ensure the safe delivery of your gecko(s)

Problems

If you are unhappy with your new gecko then please contact us by e-mail or the phone number given with the geckos papers within three days, we will exchange/refund as appropriate ~ however we reserve the right of non-refund if we believe any problem may have arisen through poor husbandry, poor handling or failure to quarantine.
We believe strongly in after-sales care; with our main concern being with the welfare of the gecko so help, support and advise are available even after the guarantee period has ended.

Before Purchase or Reserving

Please ensure that you are confident with the requirements of your chosen geckos and that you have all the necessary equipment prior to purchase, our Care Sheet and starting out pages are good starting points. Ideally, your viv or tank should be set up at least one week prior to purchase your new gecko to ensure that everything is set and running correctly before introducing the gecko to its new home. You should also be aware that it may take several days for your gecko to adjust to its new surroundings, therefore it may not eat for the first few days.