SilverLining Designs - Custom Creations and Decor

Terms

How to Order:

You can place orders through our site.  Just click on the Order button and fill out the appropriate space provided and you will be contacted shortly via e-mail to confirm the details of your order. At this time, we are only accepting orders and immediate purchase from Canada and United States customers.  We will only ship within Canada and to the United States.

 
Payment:

All purchases must be paid via PayPal. It's fast, easy and secure. You do not need an account to process a major credit card. Please pay at the time of purchase; however, if you have any questions please contact us before payment. Payment must be received within 2 days of purchase or transaction will be cancelled.

Privacy Policy:

Your privacy is very important to us, that is why we will never share your email address or any other personal information. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete the order.

CURRENCY:

All prices are listed in CANADIAN dollars.

TAXES:

Ontario, Canada orders will be charged 8% PST, if applicable. Residents of other countries or provinces outside of Ontario are responsible for any additional taxes they may incur.

USA Residents: Customers are responsible for their own local sales tax, if applicable.

 
SHIPPING:

In-stock items ship in 2-3 business days of cleared payment. Custom order items ship in 7-10 days (not including weekends and holidays). When we receive your order, we will send you a confirmation email.

CANADA: All items shipped within Canada are sent via Canada Post Expedited Parcel.

Shipping is based on weight and varies greatly from province to province.
We will calculate and confirm shipping charges with the email sent to confirm the details of your order.

USA: All items shipped to the USA are sent via Canada Post - Surface. You should receive your order within 6-12 business days. All orders are shipped with coverage. This is the most cost effective way to ship to the USA; however, if you would like an alternate shipping method, additional shipping charges will apply. Please note your request in your order form.
 

ADDITIONAL SHIPPING INFORMATION: Any customs charges or duty taxes are the sole responsibility of the customer.

SilverLining Designs does not refund for lost packages.

SilverLining Designs is not responsible for items not received due to an incorrect address provided by the buyer.

Some items on our website are available for immediate purchase.  Shipping rates will be calculated and charged at that time.

Refunds and Exchanges:

All our products are made with the utmost care and attention to detail inside and out to insure the best quality.

Our standards are high, and we inspect each and every item as it is completed and before it is shipped. We have very high standards of our products and strive to produce a high-quality item.

Every effort has been made to reproduce the exact colours of our products. However, there may be slight differences in colour due to variations in monitors, printers and software. We have done our best to ensure that what is viewed on-screen is an accurate representation of the actual product.

If for some reason, you are not happy with your purchase within 3 days of receiving it, please contact us immediately and prior to returning the item. We do not take returns for simply not liking what you purchased. Please read descriptions carefully and ask any questions before purchasing.

Custom orders and sale items are final sale.

Shipping fees are non-returnable and return shipping fees are the responsibility of the customer. If an item is being returned, it must be in unused condition and in their original packaging. SilverLining Designs reserves the right to determine whether or not an item returned is in its unused original condition. Refunds will be processed when the item is received by SilverLining Designs after we have determined that there is no damage, and you will be credited in the same manner you paid, less shipping charges. However, if we find the merchandise is in a condition that it cannot be resold; your merchandise will be sent back to you at your expense.

We encourage you to send all returns via insured mail for protection against loss or damage.

If you have any questions, please do not hesitate to contact us.