We are confident that all our products are free of manufacturer defects and that we only sell brand new first quality products. We do not accept returns or offer credit unless an item is defective/damaged or we have shipped the wrong item. All returns that meet the above criteria need to be reported to customerservice@divalacelingerie.com, your lingerie supplier, within 24 hours of receiving it, and can only be sent back with written approval of Divalacelingerie.com by continuing means you agree and understand all terms and agreements. Thank you for shopping with Divalacelingerie.com