Roland Hatfield    
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Objective

To obtain a Management position which will utilize strong interpersonal skills, extensive problem solving abilities and levels of expertise in an environment that fosters personal and professional growth.

Experience

9/03 - Present RJH Logistics & Metrics Designs
Mount Pocono, PA 18344 		Director of Operations

  • Review, evaluate and analyze client’s concerns of internal operations as they relate to profit and loss statements
  • Evaluate, in detail, the department heads' concerns
  • Provide reverse analysis to client regarding information derived from evaluations with all department heads and subsequent reviews of their areas of operational responsibility
  • Provide recommendations and proposed solutions to client concerning how to resolve identified problems
  • Implement various tools, such as incentive programs, to promote increased productivity within each department
  • Increase service levels of client by no less than 10%
  • Increase production levels in all departments by developing and instituting various tools of accountability to promote incentives
  • Achieve overall reduction in client’s total operating costs through various methods including, but not limited to, progressive analysis into driver and warehousepersons behavior and work ethics
  • Improve client’s logistics operations by optimizing transportation modes, carriers, rates, and service, thereby reducing transportation costs
  • Optimize client’s inventory placement, quantity, and reorder level to reduce overall inventory 10-15% while improving customer service
  • Update client’s WMS and TMS software to more efficiently run operations
  • Design and implement graphical analysis process to highlight transportation business issues
  • Perform record management, including attendance, payroll, production shipments and retrievals

    1/98 - 4/03 Allied Beverage Group, L.L.C.
    Carlstadt, NJ 07072     		Senior Logistics Manager

  • Responsible for all logistics applications of a fully automated $800 million per year liquor distribution company with 2 facilities (Carlstadt - 500,000 sq. ft. and Mt. Laurel - 160,000 sq. ft.)
  • Managed Carlstadt & Mt. Laurel operations consisting of a customer base of 9800 customers processing in excess of 2000 individual deliveries per day utilizing 90 vehicles
  • Maintained service levels of 98%
  • Aggressive emphasis into productivity issues to attain optimum customer service at a minimal cost in a team environment
  • Highly involved with executive decisions with owners, senior management and sales and marketing principals concerning Core values and business decisions
  • Designed, upgraded & maintained all programs in WMS and RF programming Pick-to-voice technology, inventory control, and all automated software systems
  • Responsible for procurement, installation, and maintenance of the computerized TMS in both the Carlstadt and Mt. Laurel locations, for optimum customer satisfaction
  • Responsible for all IT implementations and upgrades to enhance performance
  • Complete responsibility and direction for 18 department managers and their associated supervisory personnel
  • Responsible for developing, implementing, and monitoring metrics for all departments in accordance with the company's Core Values and Mission Statement for excellence and P&L statements
  • Oversaw integrity of 11,500 SKUs of inventory on 750,000 cases available for product delivery
  • Responsible for Teamster contractual negotiations and for implementation of company policies and procedures relating to, but not limited to, disciplinary procedures, arbitrations, and policy administration
  • Responsible for ensuring proper receiving, placement, slotting, cataloging, order selection, loading, and shipment of products
  • Interacted with principals of software companies to negotiate prices of upgrades, new installs, and enhancements
  • Responsible for all fleet maintenance, fleet safety compliance, ATF, ABC, and DOT compliance, as well as facility maintenance, and OSHA compliance
  • Negotiated contracts with Penske for all leased vehicles and service criteria
  • Recommended, and proposed, purchases of hardware and software packages for enhanced productivity for company
  • Heavy interaction with all Department heads and with the Customer base in fast paced high volume environments utilizing excellent verbal and written communication skills, and excellent problem solving and analytical abilities

    1/94 - 1/98 Ciavarella Food Service
    Riverdale, NJ 07457     		Operations Manager

  • Responsible for overall accountability for all Distribution Center activity
  • Serviced 650 accounts per week within an eight state radius
  • Controlled and directed all selection and loading
  • Interfaced extensively with sales department and customers
  • Supervised computerized routing via RoadNet and Windows 95 operating system
  • Consulted with principals concerning systems upgrade and capitol expenditures
  • Inventory reconciliation on 3500 commodity items within an A/S 400 operating system
  • Interfaced with purchasing department regarding pricing of fresh meat and produce
  • Supervised all billing and pricing activities
  • Supervised proper rotation of fresh, perishable, and dated products
  • Supervised vehicle and equipment maintenance and servicing
  • Coordinated backhaul activities for optimum revenue
  • Developed and maintained operating budget, productivity, and incentive programs
  • Created company policies and procedures
  • Supervised employee discipline
  • Maintained sanitation and facility maintenance in accordance with State, Federal, and Company regulations

    • 2/88 - 3/93 Great Atlantic & Pacific Tea Company
    Edison, NJ 08818     		Operations Manager, Warehousing & Distribution

  • Total responsibility for a 477,000 sq. ft. high-volume Distribution Center, which included development, projection, and maintenance of $32.6 million total operating budget
  • Maintained service levels to 184 stores in excess of 98%
  • Maintained 1.5 million cases of inventory on 7500 SKUs
  • Ensured cost effective and service oriented environment
  • Coordinated case movement in excess of 800,000 per week
  • Complete direction of management group consisting of 2 shift superintendents, 14 supervisors, and numerous non-union clerical positions
  • Direction and discipline of 210 Teamster employees
  • Ensured integrity of systems support, MIS, and billing departments
  • Monitored, developed and projected productivity levels for desired goals
  • Coordinated timely movement of products and forward buys with Merchandising and Buying Departments
  • Supervised maintenance of facility and material handling equipment
  • Heavy interface with union officials regarding employee discipline, contract negotiations, and arbitrations
  • Supervised activities of Transportation Department for cost effective routing and tons per load
  • Developed policies and procedures for management and union employees
  • Direction of company safety team and its related projects
  • Supervised inventory control department activities for proper balance
  • Direction of Loss Prevention and Store Services Departments

    • 8/81 - 12/87 Supermarket Services Inc.
    Linden, NJ 08221     		Distribution Manager

  • Responsible for management of a high volume pick pack HBA and hard goods operation
  • Supervised 145 Teamster employees
  • Coordinated all manpower needs and assignments
  • Supervised Quality Control Department
  • Interfaced with Buying Department regarding promotional and ROTO products
  • Coordinated with Inventory Control the stock status of 23,000 SKUs
  • Oversaw all labor relations and disciplinary procedures
  • Supervised maintenance of material handling equipment
  • Interfaced with Loss Prevention Department

    • 11/75 - 8/81 Johnson & Johnson Baby Products
    Skillman, NJ 08558     		Transportation Services Supervisor

  • Accountable for coordination of transportation of all finished and raw materials
  • Conducted negotiations with carriers for service and rate proposals
  • Supervised all railcar activity including computer tracing of cars in transit, placement, and rotation of cars
  • Updated and maintained routing guides
  • Supervised activities of all third party warehouse facilities along the East Coast
  • Coordinated leasing of drivers and equipment
  • Supervised follow-up of all freight claims
  • Supervised loading and unloading of all vehicles
  • Maintained $2.8 million transportation budget
  • Interacted with related departments concerning production planning forecasts
  • Supervised all wage and union employees
  • Coordinated with Export Department the timely shipment of containers
  • Processed all related Military paperwork
  • Responsible for maintained safety and sanitary guidelines

    • Education

    Rutgers University, NJ
    B.A. Business Administration
    1975 - 1978

    Somerset County College, NJ
    Business Administration
    1973 - 1975

    DCI, Computer Technology
    Advanced training on Excel, Access, Word, Outlook, PowerPoint.


    Personal and Professional References Furnished Upon Request