Queenie's Cakes
Home of British Baking
Here at Queenie's Cakes we specialise in custom-made British/American style cakes and are based in Den Haag in The Netherlands. We are unable to ship our cakes to other countries, but we create decorated cookies that can be sent anywhere in the world! When you order a cake or cookies from us, you are commissioning an edible piece of art, and our British cake artist & pastry chef is dedicated to fulfilling your every sweet wish! To maintain the attention to detail and quality of our cakes we are limited to the number of orders we can take per week, so please check the availability calendar for your required date. Ja, wij verstaan Nederlands (maar spreken het niet zo goed!). U kunt uiteraard in het Nederlands bellen of e-mailen als u dat liever doet!
What can you expect from us?
All our products are made to order from the very best quality ingredients. We have never, and will never use cake mixes
or ready-made frozen cakes, unlike most commercial bakeries and many
independent bakers! Everything is made from scratch and all our products are trans fat free. We take pride in supplying you with what you
want*, when you want it, no order is too big or too small! (*we are unable to provide you with the Dutch type cream-filled cakes as these are not stable enough to be kept at room temperature for long periods, and many of our decorations cannot be refridgerated - sorry!)
ORDERS PLACED 48 HOURS OR LESS BEFORE IT'S REQUIRED ARE SUBJECT TO A MINIMUM OF A 20 EURO RUSH FEE (THE BIGGER THE ORDER THE HIGHER THE FEE WILL BE). WE WILL ONLY TAKE ON YOUR LATE ORDER IF OUR EXISTING SCHEDULE ALLOWS US SUFFICIENT TIME TO COMPLETE THE WORK REQUIRED (please check the availability calendar). OUR SCHEDULE CAN FILL UP FAST, SO WE RECOMMEND THAT YOU PLACE YOUR ORDER AS SOON AS POSSIBLE TO AVOID DISAPPOINTMENT!
Cupcakes/Cookies etc - Try to give at least 1-2 weeks notice. Decorated sugar cookies must be ordered at least 1 week in advance to allow time for decoration, drying and packaging.
Celebration cakes (including cupcake cakes) - please try to give us at least 2-4 weeks notice (we may, however, be able to fulfil your order with less notice, please contact us and ask!). The more complicated the design you want (such as modelled figures etc), and the larger the number of servings you need, the more notice we require.
Rich Fruit cakes - made from our own delicious combination of top-quality dried & candied fruits (raisins, sultanas, apricots, prunes, cherries, blueberries, cranberries etc), fresh lemon & orange zest, and steeped in whiskey & Drambuie liqueur (tea-totallers may choose a blend of tea & orange juice instead! for several days before baking, these benefit greatly from a maturing period, so we ask that you try to order these at least 3 months ahead of time.
Wedding Cakes - please try to order these 3-6 months in advance, as we will only make a maximum of 2 wedding cakes a week (1 mid-week cake (Mon-Thurs) and 1 weekend cake (Fri-Sun), to ensure high quality and precise detail. If your wedding date is during the peak wedding season (May-September) it is advisable to contact us as soon as you start planning your wedding - you can check our wedding page to check our current availability for wedding cakes in 2009. Plenty of notice means that we can make or purchase any necessary decorations in good time, and that we can turn down other cakes due on your wedding date. A 50% non-refundable deposit is required at time of signing your contract to secure the date you require for your cake. Payment of the balance due is required NO LATER THAN 2 WEEKS before the date of your event - no exceptions! Design consultation and tasting appointments for your wedding cake can be arranged - please see our wedding page for details.
Payment Policy for New Customers
Due to a number of last minute cancellations and no-shows for cake collections we will now require non-refundable deposits for all celebration cake orders placed by new customers. Deposit amounts will be as follows:
Celebration Cake price
65-100 euros = 30 euros deposit
100-150 euros = 50 euros deposit
150-250 euros = 75 euros deposit
250+ euros = 100 euros deposit
The balance will then be due upon delivery/collection. For delivery to event locations where you will not be present at the delivery, full payment will be required in advance.
Payment Policy for Existing Customers
Payment for celebration cakes under 150 euros is to be made in cash upon delivery/collection or to be paid for fully in advance by Paypal (credit cards are accepted with this payment method), or by bank transfer (bank transfers may be paid in GBP with prior arrangement). For orders over 150 euros we require a non-refundable deposit of 50 euros to be paid at time of booking , and the balance to be paid in cash on collection/delivery. For delivery to event locations where you will not be present at the delivery, full payment will be required in advance.
Payment Policy for Wedding Cakes
For wedding cakes booked with at least 8 weeks notice, we require a 50% non-refundable deposit of your cake price to be paid at time of booking to hold the date required., and the balance to be paid no later than 14 days before the wedding date. Wedding cakes booked with less than 8 weeks notice are considered to be a rush order and will require full payment (non-refundable in event of cancellation), in advance to secure our services.
