Hollis TV Inc

• Below are Frequently Asked Questions for Hollis TV Inc.  Click on the question to link to the answer below.   

Setting Up Repair:

• What if the store my warranty was bought from CLOSED? 
• How do I know if I have a warranty?
• How many guys will be coming to my house?
• What are your rates and fees?
• What if I don't have a receipt for my TV?
• How do I set up a claim for my warranty?
• Can you do repairs in-home?
• Can I get a loaner TV if mine has to be picked up?

Warranty Questions:

• How do I know if I have a warranty? 
• What if the store my warranty was bought from CLOSED?  
• What if I don't have a receipt for my TV?
• How do I set up a claim for my warranty?
• Can I get a loaner TV if mine has to be picked up?
• I think the Factory will pay for the problem I have; what do I do?
• What if my TV Manufacturer has closed?
• What if my TV Manufacturer no longer exists?

During Repair:

• What happens to the TV once it leaves my house?
• How long will my repairs take?
• Can you do repairs in-home?
• Can I get a loaner TV if mine has to be picked up?

After Repair:

• Does Hollis TV Inc. give a guarantee for repairs?
• Does it cost anything to have my TV delivered back to my house?
• Can I have a mover pick up my TV for me?
• Can I have a friend / relative pickup my TV for me?
• What if the TV breaks again with the same problem?
• What if I find my warranty information after I already paid?
• What if Hollis TV damages or scratches my TV during repair?

Billing Questions:

• What are your rates and fees?
• What if I don't have a receipt for my TV?
• How do I set up a claim for my warranty?
• What if I find my warranty information after I already paid?
• I think the Factory will pay for the problem I have; what do I do?

Technical Questions:

• How do I find the Model# / Serial#?
• Can I buy boards/parts and install them myself?
• Can I buy a lamp for my TV & install myself?
• I think the Factory will pay for the problem I have; what do I do?
• I broke my remote. Can I get a new one?
• I found bugs/rodents in my TV.  Can they do any damage?
• How do you clean the TV screens?
• My TV is not coming on, but is blinking a code, what do I do?
• How can I test to be sure the TV is the problem, & not another device?
• How can I check to be sure my remote control is working?

Damaged TV?

• Can a broken screen be repaired?
• My child has drawn on the screen, can this be cleaned?
• My maid/child/etc. cleaned the TV screen and now it looks distorted; can this be fixed?
• Can the TVs Outer Plastic be fixed or replaced if cracked/damaged?
• I broke my remote.  Can I get a new one?
• I broke the cable connector off; can this be fixed?
• My inputs in back are damaged or broken off; can this be fixed?
• I spilled liquid in my TV & it broke. Can I still repair it?
• My pet urninated on/in my TV, can this be fixed?
• I found bugs/rodents in/near my TV.  Can they do any damage?
• I found a roach/mice nest in my TV.  Can this be cleaned?
• My cord got damaged, can this be fixed or replaced?

Contacting Hollis TV Inc.

• Can I contact the Field Technician directly?
• Can I Email the technician or the president?
• Can I speak to the technician that worked on my TV?