Heather Russell

MRK410

The Cosmetic Industry

Rating

Excellent =  Very Good =   
Good =  Satisfactory =  Poor =

COVERGIRL
"its easy...its beautiful...its covergirl"

  

First Impressions: 
      ~ the Covergirl website was very informative. 
      ~ soft color scheme, to allow emphasize the 
         attractive models and their beautiful makeup.   
      ~ they clearly identified what they have to 
         offer to their customers. 

Navigation: 
     ~ website design is very well done.  
     ~ at the top of the page it visibly labels 
             - new products they have launched  
             - beauty quizzes  
             - how to find the right color of foundation, 
                lipstick and eye shadow.
             - makeup tips and tricks that you can try
               on your own. 
             - ask a makeup consultant a question and 
               get a response.

 

 

Material Current/ Up To date:
     ~ Covergirl is currently up to date with all the newest
        colors and products.
     ~ they prove this by their what’s new link and by updating their
        website at least once a year.

Problems Observed:
     ~ "Beauty Consultants" link.
              - you are able to email a specialist however they do not
                get back to you for at least 3-5 days.
     ~ Because Covergirl is owned by one of the biggest companies
        in the world, Proctor & Gamble they should donate some of
        their Covergirl profits to charities. 

Useful Applications:
     ~ can pick the products that best fit your needs
     ~ can print coupons and use them at your local retailer

E-Commerce:

     ~ are able to shop online safely with the protection of Privacy
        BBB OnLine and UPromise

 

Additional Comments:
     ~ This website definitely deserved 5/5.  They truly understand what
         their consumer wants.

 

MAC
 

First Impressions:
     ~ very sophisticated
     ~ looks very modern and elegant
     ~ models are very bold with their makeup

Material Current/Up to date:
     ~  MAC is the leader in the makeup
         industry because they are always |
         on top of the latest trends, products and colors 
      ~ keep their customers posted about
         MAC events  
      ~ able to read about what is being said
         about MAC in the media            

Problems Observed:
     ~ Currently I do not see any problems
        with MAC's website




Useful Applications:
     ~ You can contact a MAC artist and ask them questions
        about their products or a technique
     ~ can look at models with different colors and pick the one you like the most

E-Commerence Issues:
     ~ they do not give you any sort of confirmation that their way of paying is safe.
    
Additional Comments:

     ~ One of the things I really felt makes MAC better then any other makeup company
        is that they are proud sponsors to AID research.  The company keeps you posted
        on what they have done recently.

 

 L' OREAL
"because your worth it"

First Impressions
     ~ very confused, a lot of writing
      ~ home page looks great
      ~ a more natural looking line
         of makeup

Navigation:
     ~ not very well thought out a
        little confusing
     ~ all the links worked and brought
        you to what you were looking for

Material Current/Up to date:

     ~ has a what is new link to let customers
        know that L'OREAL is keeping up with the trends and the
        newest products
     ~ L'OREAL is the only makeup company out of the
        five that have a professional hair color line.


Problems Observed:

     ~ L'OREAL does not give the consumer the opportunity to 
             purchase their products online

E-Commerce Issues:
     ~ since there is no online purchasing the consumer would not have any issues

Useful Applications
     ~ L'OREAL's interactive page is extremely well done
     ~ aids the consumer in picking the exact product that they require    

Additional Comments
     ~ This site was quite different compared to the other ones.  It had more detail and required
        more concentration to find what you were looking for.
     ~ but overall it was a great tool to find makeup products that fit your needs.

MAYBELLINE
"Maybe she's born with it.  Maybe it's Maybelline."


First Impressions: 
    
~ great use of flash media,
      ~ looked very fresh
      ~ but a little busy

Navigation:
     ~ very easy to find what you were looking for
     ~ clearly marked where everything was

Material Current/Up to date:
    
~ has a what’s new, to keep consumers |
         up to date with Revlon's newest launches


Problems Observed:
      ~ were not able to purchase online
      ~ therefore couldn’t shop in the convenience
         of your own home

Useful Applications:
     ~ have a MNY club, that keeps you up dated with the newest trends and must haves

Additional Comments:
     ~  has a careers link that allows you to search for jobs in this field,
          extremely useful for someone that is interested in being an
          employee or learn more about the job expectations.


 

REVLON

First Impressions:
     ~ very crisp
     ~ it clearly identifys all the area's of where you
        can apply makeup and search products under
        each feature.  Great idea.
     ~ a more sophosticated type of makeup

Navigation:
     ~ very simple, easy to locate exactly what you
        were looking for

Material Current/Up to date:
     ~ Revlon keeps their consumer up to date
          with their latest launches and by updating 
          their the information on their site all the time. 


 

Problems Observed
     ~ you can not purchase any of thier products online
     ~ If you had any questions on a particular product 
        there was no where you could ask an artist

Useful Applications
    ~ Award gallery:  shows what the strengths of the company are

Additional Comments
     ~ Revlon has a  link so that you are able to investigate careers within the company
     ~ they also have a fragrance line of products that are just as good as their makeup

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