Ena Y. Gordon LLC

 

 

 

Accomplished web-based Training Specialist capable of handling a wide range of learning and development functions and consistently producing top-quality work. Proactive professional with a decade of success providing training to employees. Work effectively in a fast-paced environment and consistently prioritize tasks and meet deadlines. Excellent interpersonal skills. A proactive professional who values attention to detail and follow-through.

 

 

Adobe Captivate

Project Management

Microsoft Office

Needs Analysis

Reporting & Documentation

Sharepoint

SQL

Curriculum Development

Staff Training & Development

 

 

August 2008 – Present 

• Develop and build alignment for the curriculum strategy within various areas Fixed Income.
• Maintain curricula strategy through analysis of current courses/target audiences and understanding of the relevant curriculum roadmap(s).
• Develop and use rigorous content audits to ensure the ongoing relevance and value of the curriculum.
• Review instructional design content and ensure quality product.
• Drive standards for courseware design, development and distribution.
• Keep curricula aligned with changes in job responsibilities and scope
• Work with subject matter experts in the business as well as globally to ensure accurate linkage to job roles.
• Establishing a content review process and managing review/signoff with subject matter experts on all course material.
• Be responsible for the overall quality of courses and conduct regular meetings with the course owners as well as effective coordination of subject matter experts to ensure a high level of course quality.

 

 

 

General System Solutions, Groton, CT                                                            04/07 to 08/08

National E-Learning Implementation Specialist

·         Design and development of new e-learning programs for seven different applications.

·         Maintain and revise of existing e-learning programs as applicable.

·         Converted previously classroom-based material to e-learning format.

·         Able to effectively communicate conceptually complex issues in a clear, concise manner.

·         Develop and manage the project plan and strategy, including scope, schedule, and resources, for training and documentation creation and delivery.

·         Work closely with the implementation team to ensure effective and efficient integration of the documentation and training effort into the overall implementation plan.

·         Manage and contribute to the development of end user documentation and training material, including presentations, student guides, data for demonstrations and exercises, instructor guidelines, training aids, work instructions, online help, simulations, computer-based training, and procedures.

·         Approve, enforce, and enhance training and documentation standards.

·         Consult on adult learning strategies and delivery mechanisms.

·         Communicate plans, issues, and status to management.

·         Coordinate, coach, and work effectively with training coordinators.

·         Develop long-term project plans for continuing education and system enhancements.

·         Coach and work with documentation developers and course owners to create training exercises. Partner with these groups and the Training Environment Lead to create exercise data.

·         Define processes for making corrections and updates to training documentation and related data/exercises.

·         Manage local implementation processes to identify required courses. Work with Training Logistics Lead and Training Coordinator to develop course schedule.

 

SVM Corporation, Groton, CT                                                                                 04/02 to 04/07

Training Coordinator

·         Served as Training Coordinator for the Northeast Region.

·         Led new employee orientation and training program.

·         Demonstrated ability to apply adult learning theory and principles in developing materials for a variety of delivery channels.

·         Facilitated the performance of franchisees through improvement of training processes. Championed and facilitated the implementation of core enterprise curricula that uses a variety of delivery methods to support fundamental training for audiences.

·         Responsible for leading and supporting the strategic and tactical learning objectives of several curricula for a Fortune 500 company.

·         Evaluated and implemented learning objectives within a highly complex, changing environment.

·         Identified and used key measures of program performance and actions needed to improve or correct performance, relative to company goals.

·         Knowledge of OD theory and proven ability for application on an enterprise wide and divisional level.

·         Demonstrated on a daily basis the ability to build relationships and work collaboratively within the HR function and across the organization at all levels.

·         Prioritized tasks for maximum results.

·         Planned regional training sessions with up to 1,500 people in attendance.

·         Instrumental in creating an environment for learning and development.

 

Arco Corporation, New London, CT                                                                       09/97 to 04/02

Training Assistant

·         Provided excellent telephone coverage and trained audience on managing priorities and handling urgent calls with professionalism and good judgment.

·         Scheduled all out-of-town meetings and branch office visits.

·         Processed and traced expense reports and vendor payments.

·         Coordinated training conferences.

·         Updated department’s web site

·         Occasional coordination of training visits; arranged meeting agendas, met and escorted prospects.

·         Assisted training managers in creating profile sheets for trainees.

·         Maintained trainee files with all information needed for hire

 

Northeastern University

Technical Communication Major

Enrolled in Bachelor of Arts program. Degree expected 2010