As we reckon Air Asia is among the biggest airways in our country. Besides being famous, these is one airline that offers you

( customer ) most reasonable ticket pricing.

Air Asia does its offers and discount for flight tickets frequently and it does have attracted a lot of  consumer and in times they are tickets discounts up to a price that sometimes we as a purchaser cant believe our eyes.

Therefore, here we are going to elaborate a little more on how does Air Asia management staff  keeps its proficiency in doing their works that meet their customers needs and satisfaction.

We are elaborating on its ticketing services which offers a wide range of  ways.

As we know Air Asia is a ticketless airlines which means it doesn’t require a ticket to board a plane. All you need is your identification card and they will check your reservations made earlier thru telephone services , online booking and the latest is thru AirAsia’s  GPRS – it’s a based ticketing system.

These new and improved service of AirAsia is the only one of its kind in the world. Its easy and will save you a lot of time. All you need to do is just follow its 8 simple steps thru one’s handphone. These service require your phone to be installed with the GPRS service system that can be provided by the  telecommunication network retailers / store.

        Call Centre Operations

The Kelana Square Call Centre currently employs approximately 60 friendly and professional employees. Approximately eight thousand calls are handled at the Kelana Square Call Centre daily where customer service is extended. Malaysia Call Centre Within Malaysia : 1 300 88 99 33 Outside of Malaysia : +603 7884 9000 Location : Unit B12 Level 8 Kelana Square Centre No 17 Jalan SS7/26 47301 Kelana Jaya Selangor Darul Ehsan Malaysia Other AirAsia Call Centres Within Thailand : 0 2515 9999 Location : 18th Floor Block B Elephant Tower Phaholyothin Road, Ladyao Chatuchak Bangkok 10900 Thailand   Within Indonesia   0804 1 333333 Location : Cardig Warehouse Blok C5 Lt 2 Jalan Halim Perdana Kusuma Jakarta 13610 Indonesia   Within Singapore : 6733 9933 Based in : Unit B12 Level 8 Kelana Square Centre No 17 Jalan SS7/26 47301 Kelana Jaya Selangor Darul Ehsan Malaysia   Within Macau : 852 3167 2299 Based in : Unit B12 Level 8 Kelana Square Centre No 17 Jalan SS7/26 47301 Kelana Jaya Selangor Darul Ehsan Malaysia   Within China, Xiamen : 86 592 516 7777 Based in : Unit B12 Level 8 Kelana Square Centre No 17 Jalan SS7/26 47301 Kelana Jaya Selangor Darul Ehsan Malaysia

Our Call Centre Customer Service Team is trained to quickly assess the current seat availabilities and fare information. Our Management continuously monitors call waiting time and phone conversations to ensure superior sales techniques are in compliance with our policies. We staff our Call Centres to service our customers daily from 8.00 am to 9.00 pm.

True Tales

·  ratio of male to female employees	-	4 : 6
·  number of calls handled daily	-	average of 10,000 calls per day
·  average talk time	-	3 minutes per call

Fun Tales

·  1st Friday of each month : theme and dress-up day

·  past events : Oriental Dress-up, Karaoke Night and Pyjamas Day

·  food, drinks and FUN

Mastercard services

AirAsia Credit Card
Shop To Fly with AirAsia Credit Card
Just charge your AirAsia Credit Card at any of the exciting range of participating merchant outlets to accumulate AirAsia Ringgit AA(RM) and redeem free AirAsia flights to destinations including Thailand, Indonesia and Macau.

Apply for AirAsia Credit Card today and enjoy a 1-year fee waiver for principal cardmembers and Free for Life for supplementary cardmembers.

Other Benefits and Privileges include:

•	Worldwide acceptance and cash advances
•	Credit line up to 2.5 times
•	Free Travel Accident Insurance up to RM300,000 for you and your family
•	Up to 5 supplementary cards
•	Waiver of commission on Travellers Cheques
•	RHB Smart Services such as:

To apply, click here or call RHB PhoneBanking at 03-9206 8118 for Peninsular Malaysia
(available 24 hours, 7 days a week), 082-276 118 for Sabah and Sarawak.

You may also write to us or fax us at 03-9206 8088.

Fleet

AirAsia operates a single type of aircraft, the Boeing 737-300, regarded as the workhorse of the industry. The 737 is the best selling commercial jet of all time, made popular because of its efficiency and cost effectiveness. By building up a uniform fleet, AirAsia is able to keep fares low, as costs for spares and training are reduced.

Plane Truth

Boeing 737 - 300
Capacity	148 passengers (seated in one class)
Engine	CFM56 - 3 series; 22,000 lbs thrust
Cruise Speed	495 mph - 792 kph - 0.785 mach
Max Altitude	35,000 ft (10, 668 m)
Range	2,595 mi (4, 175 km)
Wingspan	94 ft 9 in (28.9 m)
Length	109 ft 7 in (33.4 m)
Tail Height	36 ft 6 in (11.1 m)
Flight crew	2 flight crew, 3 cabin crew

During an average year, a typical Boeing 737-300:

·  Flew 1.85 million nautical miles (2.7 million km) - enough to circle the globe 86 times

·  Burned 2.88 million US gallons (10.9 million litres) of jet fuel

·  Changed 60 tyres ·  Flew 3,600 hours

·  Changed 12 sets of brake

         During the completion of this assignment, we have occurred a lot of question asking us how does AirAsia manage to provide a low ticket price but still maintain its profit. Thus we have found the answer based on researches thru the net and the interview that we made.

The solution is that since this concept is the first to be launched in Asia people are confused by the concept offered. Hence, clearing the doubtation AirAsia  high level management told us that they used the optimizing cost techniques which is efficient and effective.

They (AirAsia) know that the airfare cost can be reduced and optimized but stil maintanig the most important element in their companies goals which encompasses “ Safety , Services and Schedule “

 Staff Air Asia