D'natural.... its the natural way

Return Instructions

1. WHAT TO DO WHEN YOU GET YOUR ORDER

Please check your order completely to ensure that everything is in good condition.

If there is a problem with your shipment, note the problems clearly and let us know right away. You can let us know about a return online at http://dnatural.webs.com/contactus.htm or call 410-800-0069

www.africaimports.com. You can also e-mail us at africa@africaimports.com, phone toll free at 1-800-500-6120, or fax us toll free at 1-866-457-1910.

You can also e-mail us at nehehba@yahoo.com

2.WHAT TO DO IF SOMETHING IS DAMAGED

Damages must be reported within five business days in order to process the appropriate claims and send out replacements in an efficient manner

• Do not discard the original shipment box or its packaging.

• Do not return damaged items without

notifying us first to obtain instructions.

• Do note any damages to the exterior of the box on the invoice received with the package, and highlight all damaged items

appropriate claims and send out replacements in an efficient manner

condition. If there is a problem with your shipment, note the problems clearly and let us know right away. You can let us know about a return online at

www.africaimports.com. You can also e-mail us at africa@africaimports.com, phone toll free at 1-800-500-6120, or fax us toll free at 1-866-457-1910.

Please check your order completely to ensure that everything is in good

condition. If there is a problem with your shipment, note the problems clearly and let us know right away. You can let us know about a return online at

www.africaimports.com. You can also e-mail us at africa@africaimports.com, phone toll free at 1-800-500-6120, or fax us toll free at 1-866-457-1910.

2. WHAT TO DO IF SOMETHING IS DAMAGED

Damages must be reported within five business days in order to process the

appropriate claims and send out replacements in an efficient manner.

• Do not discard the original shipment box or its packaging.

• Do not return damaged items without

notifying us first to obtain instructions.

• Do note any damages to the exterior of the box on the invoice received with the package, and highlight all damaged items.

3. HOW TO MAKE A RETURN

All the items you want to return must be returned within thirty days of the

original purchase date given on the invoice enclosed with your order. There is

a 10% restocking fee for anything returned after thirty days. No returns are

accepted 60 days beyond the purchase date. Returns received without this paperwork will slow down your return, and may cause confusion and cost you

a fee.

Instructions:

• Include your name, address, and a copy of the original sales order with your return.

• Be sure to note the reason for the return next to the item(s) on the sales order.

• Specify if you want a replacement, store credit, or refund on the order. No cash refunds are allowed after the thirty day period.

• Carefully package and insure the merchandise to prevent damages. Always obtain a tracking number to ensure receipt.

. WHAT TO DO WHEN YOU GET YOUR ORDER

Please check your order completely to ensure that everything is in good

condition. If there is a problem with your shipment, note the problems clearly and let us know right away. You can let us know about a return online at

www.africaimports.com. You can also e-mail us at africa@africaimports.com, phone toll free at 1-800-500-6120, or fax us toll free at 1-866-457-1910.

2. WHAT TO DO IF SOMETHING IS DAMAGED

Damages must be reported within five business days in order to process the

appropriate claims and send out replacements in an efficient manner.

• Do not discard the original shipment box or its packaging.

• Do not return damaged items without

notifying us first to obtain instructions.

• Do note any damages to the exterior of the box on the invoice received with the package, and highlight all damaged items.

3. HOW TO MAKE A RETURN

All the items you want to return must be returned within thirty days of the

original purchase date given on the invoice enclosed with your order. There is

a 10% restocking fee for anything returned after thirty days. No returns are

accepted 60 days beyond the purchase date. Returns received without this paperwork will slow down your return, and may cause confusion and cost you

a fee.

Instructions:

• Include your name, address, and a copy of the original sales order with your return.

• Be sure to note the reason for the return next to the item(s) on the sales order.

• Specify if you want a replacement, store credit, or refund on the order. No cash refunds are allowed after the thirty day period.

• Carefully package and insure the merchandise to prevent damages. Always obtain a tracking number to ensure receipt.

Do not return damaged items without notifying us first to obtain instructions.

• Do note any damages to the exterior of the box on the invoice received with

the package, and highlight all damaged items

3. HOW TO MAKE A RETURN

All the items you want to return must be returned within thirty days of the

original purchase date given on the invoice enclosed with your order. There is

a 10% restocking fee for anything returned after thirty days. No returns are

accepted 60 days beyond the purchase date. Returns received without this

paperwork will slow down your return, and may cause confusion and cost you

a fee.

Instructions:

• Include your name, address, and a copy of the original sales order with your

return.

• Be sure to note the reason for the return next to the item(s) on the sales order

• Specify if you want a replacement, store credit, or refund on the order. No

cash refunds are allowed after the thirty day period

• Carefully package and insure the merchandise to prevent damages. Always

obtain a tracking number to ensure receipt.

Disclaimers/Privacy Policy

Disclaimers

No statements found on our web pages about our products have been evaluated by the Food and Drug Administration. These products are not intended to treat, prevent or cure any disease, nor as a substitute for the services of a doctor or other competent medical practioner. The information presented here is for educational purposes only.

PRODUCT INFORMATION
We use only the finest natural ingredients to ensure our customers quality products. To maintain the original texture of your shea butter products, keep products at room temperature in a cool place. Subjecting products to high heat (i.e. placing in direct sunlight) will cause the product to melt. When cooled, it will firm up again, however the consistency of the product may change. This will not affect the beneficial properites of the product.

ANTI-AGING PROPERTIES
There are no miracle cures for wrinkles nor any Fountain of Youth to prevent the aging process. However, Shea Butter can slow the process of aging by enhancing cell regeneration and capillary circulation. This provides suppleness to the skin creating an anti-aging appearance.

D'natural has created this privacy statement in order to demonstrate our firm commitment to privacy, duty to security, and dedication to customer satisfaction. The following discloses the information gathering and dissemination practices for this Web site.

Our Goal

D'natural primary goal in collecting personal information is to ensure that our consumers are satisfied with our products and to provide our consumers with the best possible quality of customer service.

Professional Use Only

Any information obtained from our customers is not used for commercial benefits (except as required for any statutory or legal requirements) in ways that are different from what is described in this Privacy Policy. We will take all reasonable steps to maintain the security and integrity of your personal information including the use of computer access passwords, staff policies and firewalls. D'natural will not sell, trade or rent your personal information to others. D'natural takes every precaution to protect our users' information. When customers submit sensitive information via the website, that information is protected both online and off-line.

Consumer Security

All customer information is restricted. We may compile statistics about our visitors, customers, sales, traffic patterns, or related data, but this information will only be used intentionally to help us serve our customers better.

We will use information in accordance with the Privacy Policy under which the information was collected to the extent deemed reasonably necessary to serve our legitimate business purposes.

We will maintain appropriate safeguards to ensure security, integrity, accuracy, and privacy of the information provided. D'natural will not sell, trade or rent your personal information to others.

Spam should not be an issue. D'natural only sends bulk mailing to inform select customers of new merchandise available according to their purchase history and interest. If you ever believe that spam has become an issue, please contact us.

Changes in the Privacy Policy

We reserve the right to modify this policy at anytime. If we decide to change our Privacy Policy, we will post those changes on our website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.