Would not use again
West Tennessee Building Contractors Review
Last Updated 1/10/12
I built my house in 2010 - moved in late Nov/early Dec. This is a review of the contractors used. Hopefully my experiences can help you choose a contractor or save you some headaches.
Still working on this site -- will be adding details for each contractor to explain rating
Would not use again
Would use again
General Contractor
Pending Problem Resolution - Loupe Builders, Selmer,
TN - Notified Roger Loupe of problems by phone 2 weeks prior to certified letter and
7/29/11 by
certified mail (signed for by Lisa Loupe (wife). No response so called again
9/1/11, said he did not receive the letter -- not living with wife, said he
would come over next week. 9/7/11 - Roger came and viewed problems, said
he'd be back to fix or would contract other subs to fix.
Carpenter
Pending Problem Resolution - Loupe Builders, Selmer,
TN - Solid framing work. If you have casement windows, don't have them
install -- see Windows comment. Exterior doors leak air and interior doors
rub. 9/7/11 - Roger came and said he'd be back to fix door problems.
Did tell Roger Loupe that window company said frames need to be square for
casement windows. 9/29/11 - Came to fix doors that rub. Will come back for
other problems. 12/1/11 - Called to remind still have problems to fix.
1/11/12 -- still have not heard from him.
Plumbing & Electrical
Pending Problem Resolution
- Jerry Henson and James
Surratt -- did not follow installation directions for special tub and have not
been able to use the tub even one time due to leakage. 9/29/11 Came to
again look at tub -- says can't be fixed -- needs new tub -- and said they
(James & Roger) would install.
Cable & Telephone Wiring
Jeff
Vandiver,
Selmer, TN - doesn't return phone calls when you call with a problem; first
discovered the phone lines didn't work work when I moved in, called and he
ignored me. General contractor had to call to get him to come fix the
phones. Then had problems with the cable wiring --same thing -- had to
call multiple times. Finally everything seems to work now. (Note: He
works for Direct TV and does this on the side.) 9/11 Update: He put
in the wiring over fireplace for a flat screen TV. When it came time to
install the TV (different Direct TV installers did this), couldn't use what he
had put in because he'd stapled the HDMI cable to the studs (couldn't move it
and couldn't use it to thread a longer HDMI cable) and it was too short at both
ends. Sooo I had to go buy 4 connectors at $17 each and more HDMI cables
in order to be able to use what he'd put in to keep the cords hidden.
Note: His Direct TV co-workers didn't seem too happy with him either --
says he doesn't return their phone calls either.
Insulation
Dabbs Insulation, Ramer,TN
Fireplace
Safe-n-Cozy, Selmer, TN
Concrete
Scottie Baugus, Savannah, TN - easy to work with and does a good job
Heating & Air Conditioning
Brad's Heating & Air, Adamsville. TN (Brad Henson) - 3/12/11 - Notified Brad via
email that the master bedroom is 4 degrees colder than the rest of the
house. 4/3/11 No response so email again. 4/20/11 Brad responded
that he would be out to check if the dampers were open and it was getting the
airflow that is needed. 11/28/11 Brad never showed up and I
never heard from him again. So I emailed Brad again that I"m still
having the same problem. Got an immediate response that he'd be out later
in the week.
Gas lines
Pittman Propane , Bethel Springs, TN (Jamie)
Septic System and Grade work
Adam Plunk, Bethel Springs, TN - very easy to work with and does a good job
Masonry/Bricks
Cheno Hernandez, Pickwick, TN
Bricks
Corinth Brick, Corinth, MS - delivered wrong color mortar, General Contractor
didn't check it (even though I called them with concerns after someone told me
it looked to be a different color) and brick was put up with wrong color (I was
500 miles away when this happened); Corinth Brick offered to stain the mortar or
a monetary adjustment
Cabinets
Vernon's Customer Cabinets, Bethel Springs, TN - cabinets look great; having some problems but I haven't called them
yet to
resolve; 12/1/11 - Called to say cabinets need some adjustments
Dry Wall and Finishing
The Matlock Co, Bethel Springs, TN - left a huge mess (globs of drywall compound
that we had to scrape up) on the concrete floors and tub/shower fixtures, but
they do nice finish work
Gutters
S & G Gutter Company, Corinth, MS - very nice job on gutters and downspouts
for steel roof; talked me out of spending money for gutter guards as they said
the water comes off a metal roof too fast and gutter guards would cause water to
shoot over the sides of gutters.
Roofing
Johnny Williams, Williams Roofing, Ramer - good job on hip roof but lousy job on
bay windows; claimed he didn't know any other way to do it.
Landscaping
Pickwick Lakeside Nursery (Mark) - Bought 12 yards of black mulch from
them. They brought 4 yards out on a trailer and transferred the trailer
from their truck to mine so I could move around the yard for easier
unloaded. They repeated this 3 times.
Lawn Builders (Tracy Carroll) - gave me an estimate in the spring and recommended waiting until fall (November) to lay sod. I agreed. Never called in the fall. I called him week before Thanksgiving and he came out and looked at it again. Estimate still the same -- said he'd be here the week after Thanksgiving. So I rushed around to get the yard read. No show - no call. I called him and left a message. Never returned the phone call. So no sod again this winter. Now I'm shopping for someone else.
Windows
Ply Gem / MW Windows -- from Williams Lumber in Savannah. I purchased
their top-of-the-line wood casement windows with vinyl clad. The windows
are nice, but they were hard to open. Ply Gem sent out a serviceman
8/18/11 who
went through the house and checked/adjusted each window. He said all the
windows were racked -- framing was off and when window was set it caused the
casement window to be out of kilter. In his words, anybody can install a
double hung window, but it takes skill to install casement windows right.
The carpenter who installed these windows had everything "off".
Other contractors
Keith
Sellers, Lakeside Sales Company - came out and gave an estimate for gutters,
downspouts, and gutter guards, then when I called him to do the work, he would
never call me back
Integrity
Landscape & Stone, Corinth (Ken Warren) - I contacted them in the spring and
Ann Carter came out 6/10, we marked out flower beds & she sent dimensions to
Ken for an estimate. It took a month for him to give me an estimate.
He then told me it would be 3 weeks before they could do it. I said OK
& if it's going to be longer, keep me informed. I never heard from him
again. In September, I hired somebody else for less money.
NOTE: I should have notified general contractor of problems earlier, but my Mom had a stroke and became bedbound at the time we moved here. I had my hands full taking care of her at home. So the house fell far down on my priority list. And Lisa Loupe told me the last time I saw/heard from her (December 2010) that they would take care of any problems I found.
Other Contractors used since moving here:
Kim
Clements Spa & Hot Tub Specialist, Ecru, MS - First came on 12/18/11
to diagnose problem. Required payment for service call and part he would
be ordering. Said he'd be back the Monday after Christmas (12/26) -- would
take a week for part to come in. Called 12/27 to say part wasn't in --
would be in later in the week. Would come out week after New Years. 1/20/12 - came and completed repairs.
1/21/12 - called him to say it was still not working. Came 1/24/12 and
found something burned out on the board. Ordering new board.
Glens
Repair, Selmer, TN - my Maytag transmission went out. He came when he
said he would (1/13/12) to diagnose, discussed options with me. I elected
to repair. He ordered the part and again came when he said he would
(1/20/12) and made the repair. After he left, I washed several loads and
noticed water on the floor. I called and he came back out to find and fix
the problem.
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