David Muraya
Tel: +254 720 92 88 91 E-mail:
PERSONAL INFORMATION:
BSc. Computer Technology 2005 - Present
Examination:
Attained a mean Grade of B+ (plus) 2001 - 2004
St. Patrick's
Examination:
Attained 573 Points.
Mean Grade of A. 1992 ¨C 2000
OTHER QUALIFICATIONS
Course: Currently pursuing CCNA Cisco Networking
Member of SCOSIT, Society of Computer Science and Information Technology - JKUAT
Member of JLUG Linux Group -JKUAT
French
Attained B+ in K.S.C.E Examination
Technical Experience:
¡¤ Languages: SQL, C#, JAVA, VB 6.0,UNIX shell scripts, HTML
¡¤ Platforms: Windows
¡¤ Concepts: Networking, Operating systems
EXPERIENCE:
July 2007 - September 2007
Reporting to: Team Leader
Customer Service Representative.
¡¤ Producing Bandwidth reports using the Bandwidth manager
¡¤ Using Secure CRM software to monitor customer complaints and proactively act on them
¡¤ Enforcing Africa Online¡¯s Fair Usage Policy for broadband by proactively monitoring bandwidth usage.
¡¤ Ensuring there is no bandwidth leakage
¡¤ Running SQL Scripts and daily QoS tests for broadband packages and dialup services.
¡¤ Resolving clients¡¯ connectivity problems over the phone and on site and following up on customer queries to ensure their problems have been resolved to their satisfaction.
¡¤ Updating customer information system to ensure that client¡¯s details are accurate and up to date at all times
¡¤ Assisting Sales and Marketing in doing targeted marketing of new products
¡¤ Initiating product development based on our existing customer database and usage patterns
Distributed Systems (K) Ltd.
Attachment.
June 2006 - September 2006
Alexander Forbes Insurance Brokers
Reporting to: Divisional Manager Pensions Division
Attachment.
Distributed Systems (K) Ltd.
Reporting to: Managing Director
Attachment.
¡ Installation & configuration of Telkom Wireless Equipment
¡ Domain and web hosting services
¡ Maintenance and Repair of computer systems
¡ Installation of Networks and configurations
¡ Proficiency in computer usage in Microsoft Office Suite (Ms Word, Ms Excel, Ms Access, Ms PowerPoint)
¡¤ I have excellent interpersonal skills.
¡¤ I have the ability to multitask and prioritize, subsequently being effective in high pressure situations.
¡¤ I have the ability to work with minimal supervision, with a group or alone; both as team member or a leader, which highlights my good interpersonal skills.
¡¤ I am attentive to detail.
¡¤ I am quick to learn and adapt to different situations and environments.
¡¤ I am fluent in both written and spoken English and Swahili, and can speak and understand French.
To obtain an opportunity to work for the general good of the society where I can promote
transparency and accountability in addition to upholding high standards of professionalism and
integrity. I endeavour to proactively satisfy the organisational needs by offering innovative modern technology solutions.
OTHER DOCUMENTS HELD
a) Clean and valid Driving License
b) Valid Kenyan Passport
OTHER INFORMATION
My profile can be viewed at my website on: -
www.muraya.tk
Swimming
¡ St Patrick's
¡
Chess
¡ J.K.U.A.T Chess Club
Cycling
|
Samuel Gathua Alexander Forbes Insurance Brokers Email: gathua@broker.co.ke |
Samuel Gikonyo Director Distributed Systems National Hse. 2nd floor Tel: 0722-464003 |
Collins Kiprono Team Leader Tel: 2540202792000 |
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