Housekeeping Book Is Ready
My next book is now available.
A General Manager's
Housekeeping Inspection Program
Implementing this program will help to improve cleanliness and quality in your guest rooms.
It was using this program that helped to establish and maintain the reputation of running a very clean hotel that followed me throughout my General manager career.
To order your copy go to this page.
Serving Generation X
My book, X-cellent Guest Service, is now available.
This
book contains all the information I presented at my X-cellent Guest
Service seminars. It covers the information about Generation X as it
applies to the hospitality industry and it gives suggestions and advice
for improving guest service at your hotel or restaurant.
It even
includes my secret three rules for any situation. These three rules
will give anybody at your hotel or restaurant the guidelines and power
to handle any situation that comes up in a way that will keep a happy
customer without causing damage to the business. It was these three
rules that helped me take a 30 year old hotel and restaurant from the
mid 50% brand ranking to the top 5%, beating out many newly opened
hotels of the same brand.
Hotel Manager's Toolbox CD
Save valuable time.
Get out of your office more.
Do what you do best... manage your hotel.
Over 50 professionally prepared tools designed to help make your day go by with ease.
The Hotel Manager's Toolbox - CD
This CD contains many forms and worksheets designed by an experienced hotel manager.
Many major brand hotels use these tools today.
To view a list of contents and to order your copy of the Hotel Manager's Toolbox, while they last...
GO TO THIS PAGE
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