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Terms and Conditions Terms and conditions [“T&Cs”] are necessary to ensure that important matters are made explicit and that customers are informed and aware. Matters that are merely assumed or implied, are open to misunderstanding. Consequently, T&Cs have more than one purpose. They serve to ensure that all customers are treated fairly and reasonably and they protect our business. Naturally, we have kept the T&Cs as simple and concise as possible. Please read them and make yourself familiar with the content. All invoices or sums due must be paid promptly, within 14 calendar days for domestic and 28 calendar for commercial/contract works. Failing the receipt of payment when due, we have the right to temporarily suspend any future cleans until the payment has been settled. For your convenience, we attempt to collect any monies owed after the job is complete. However it is still your responsibility to make any sure payment reaches us within the time stipulated above or otherwise expressly agreed. If you are planning to be absent from your usual premises for a significant period of time, please inform us prior to your absence. Such notification will allow us to discuss your requirements, whilst you will be absent and minimise the risk of a misunderstanding on either your part, or on our part. If any payment is overdue by 30 calendar days or more, then we may permanently suspend our services. We may also then seek recover the debt[s] via our debt collecting agent for the sum owed to us. You would also be required to pay for any fees associated with such a collection and any legal fees arising. A sum of 2.5% interest, per month will be added to such balances due. You have the right to cancel service that we provide to you at any time. We require at least 14 days notice from you prior to cancellation. Payment of any monies due will be in accordance with our usual payment terms [above] Physical or verbal threats, abuse or violence will not be tolerated against any of our staff. Our policy is to log such incidents, in order to assist the police, should we feel the need to inform them. If you have a complaint about our service please contact us immediately. Our complaints procedures would then be applied, as appropriate. Progress/outcome[s] would then be confirmed as soon as possible.
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