When you first make contact with the service whether you self-refer or are referred by an agency or your GP, we will take your details and send you out a letter confirming you are now on the waiting list. The waiting list is approximately 1 month, although we prioritise and see some clients quicker. You will then receive a phone call or a letter inviting you to attend a first consultation.
The first consultation is when we assess your problems, and decide what services would be suitable for your needs,i.e. counselling,stress management, anger management, relaxation, or a combination of all. It also helps us to gather baseline statistics for monitoring and evaluation of the service we provide.
Approximately one week after the first consultation you will be allocated a counsellor/stress adviser and sessions will begin.